Manager, Business Insurance Underwriting Standards, Quality Assurance

Who Are We?

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.

You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category

Underwriting

Target Openings

What Is the Opportunity?

Reporting to the Director UW Standards & QA, BI, CA is responsible for design and execution of Business Insurance underwriting standards and controls.

Audit Function : Under general direction, responsible providing objective, independent, risk-based underwriting quality and control evaluation of Travelers Canada Business Insurance (the business).

Travelers Canada Business Insurance includes Select, Middle Market, Specialty and Programs for SPFM, TICC and Dominion Compliance / Controls.

Manage & monitor the design and execution of underwriting guidelines and controls for the Travelers Canada Businesses to ensure compliance & alignment with Corporate UW standards and regulatory requirements control.

Strong preference for English / French bilingual written and verbal communications capabilities. What Will You Do?

Audit Function : External Audits : Work with Underwriting Management to determine Audit standards. Solicit Annual Audit Schedule.

Track and monitor Audit Schedule throughout the year to ensure timely completion of this control. Ensure that all action points are managed & monitored.

Coordinate and manage interface for both internal and external Underwriting Audits : Internal Audit / Enterprise Audit / Corporate Audit Reviews.

Internal Sampling Audits : Work with Underwriting Management to determine sampling standards. Self-Assessments SQT / QA : Work with Underwriting Management to establish File Audit (Technical / Field ) framework, standards & monitor.

Monitor throughout the year to ensure timely completion of File Audits / Peer Reviews& ensure that action items are managed.

Independent Peer Reviews : Work with Underwriting Management & the Senior Independent Peer Reviewer to determine Independent Peer Review standards and to create a schedule for the completion of an independent Peer Review which will also include re-performance of a select # of our Field / Business Head / CUO Reviews.

Oversee the completion of Independent Peer Reviews and report deficiencies back to Underwriting Management accordingly. Ensure that action plans are managed.

Aggregation of Self-Assessments, Field, Ops & Independent Peer Reviews. Solicit, track and monitor the completion of the reports.

Collate the results, identify trends and work with Underwriting Management to implement improvement plans. Ensure that action items are managed.

Monitor aggregated results on a Quarterly basis to ensure overall completion of this control. Serves as point of contact for specific Business Unit, Enterprise and Corporate Audit / Compliance patterns regarding underwriting audit-related issues.

Compliance / Controls : Continuous Improvement of Underwriting Controls : Conduct ongoing assessments of all Underwriting controls to ensure effectiveness, efficiency, consistency, as well as utilization of best practices.

Implement enhancements as needed and monitor all controls with an emphasis on ownership of these controls by the responsible parties.

Work with Underwriting Management to create Authority Letter Templates for each of our various Underwriting positions ensuring adherence to Enterprise and individual product guidelines.

Solicit annual updates and maintain file with original signatures / affirmations to make available to independent auditors.

Manage the Collaborative Underwriting review Process (CURE).Ensure CURE Schedule is published annually and that all products / business units are scheduled at least annually.

• Monitor actions and additional activity. Ensure that there is a consistent and timely framework for the establishment and maintenance of Underwriting Manuals.
• Work with Legal and Compliance and Risk Office on regulatory and insurance legal issues
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Educated to degree standard preferred.
• Has solid understanding of commercial lines underwriting strategy, products, financials and issuing systems as well as how a strong controls environment is built to reinforce consistent and compliant execution of the business strategy.
• Broad underwriting experience across classes of business and lines of business.
• Has strong knowledge of market conditions.
• Leadership :
• Strong strategic thinker and decision-maker.
• Consistently sets clear direction by defining goals and priorities.
• Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.
• Energizes others to commit to achieving the highest standards.
• Establishes and maintains an environment that encourages everyone to act in the best interest of the company.
• Consistently demonstrates ability to influence and leverage behavior for the benefit of the company.
• Acts with a sense of urgency.
• Financial :
• Strong understanding of business objectives to drive bottom line results.
• Acts in a decisive manner to achieve financial results.
• Understands all related financial implications of Insurance Products, Risk Funding Approaches and Servicing strategies on expenses, income, etc.
• Development of People :
• Effectively coaches and mentors employees at all levels.
• Teamwork :
• Promotes strong coalitions and networks both within and outside of Travelers Canada
• Self Management :
• Takes responsibility for decisions and actions.
• Manages own work.
• Other :
• Excellent communication skills, both written and oral
• Computer skills, including Word, Excel, Lotus Notes, etc.
• Interpersonal skills
• Strong verbal and written communication
• Analytical skills
• Demonstrated project management
• Strong time management and organizational skills
• Ability to travel to the various field offices, as established in the annual review schedule
• Demonstrated ability to work lead and work in a team environment
• Works effectively with all levels and can easily build new relationships

What is a Must Have?

5 years business unit specific underwriting experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
• Retirement : Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ("DPSP").

Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.

Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off ("PTO") annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year.

You will also receive twelve paid company Holidays.

Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.