Contracting Administrator

Job Description

Key Responsibilities

• Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed and appointed, where applicable with state and / or provincial insurance departments.
• Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis.
• Responsible for processing of new producer and up-line management contracting packages.
• Review contracting package for completeness, following up on outstanding contractual requirements.
• Administer, review & adjudicate background checks within established approval guidelines, communicating with producer when necessary to obtain clarification regarding financial or criminal aspects on the background check report;

make recommendation for exceptions or declines where appropriate.

• Process state appointments for producers and up-line management which permits them to sell for Foresters.
• Add and maintain accurate producer and up-line personal, contracting & licensing information on all applicable systems.
• When advised, process producer and up-line terminations on the systems, ensuring that the appropriate state / province is properly notified.
• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
• Track and notify the producer and up-line regarding expiring licenses and update appropriate systems as necessary with new information.
• Track and notify the producer and up-line regarding expiring errors and omissions coverage and update system as necessary with new information.

Key Qualifications

• Post-secondary diploma in a related field or equivalent experience.
• Must have excellent written and verbal communication skills.
• French written and verbal skills would be considered an asset.
• Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
• Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
• Decisive with good judgment / decision-making skills to act effectively in resolving contracting & licensing issues.
• Knowledge of producer and up-line contracting for both Canada and the US is an asset.
• Requires well-developed problem solving and analytical skills.
• Accurate keyboarding skills with good working knowledge of Word and Excel.
• Knowledge of PMACS and PMACS web portal would be an asset.
• Ability to work within the hours of Insurance Operations (8 : 00am 8 : 00 pm).

LI-Hybrid