Position Details
In this role you will :
Renew expired memberships & sell new memberships
Solicit upgrades and add-ons to existing memberships
Secure ACCR (Express Renewal) on credit card sales
Manage call flow in conjunction with navigating screens.
Utilize SAP computer applications to process all service / sales transactions
Provide first call resolution to address all Member concerns
Accountable for Quality & Sales targets, and adhering to contract center metrics
Other duties as assigned
Requirements :
Completion of post secondary education
1 year experience in sales environment
Ability to adapt and work effectively within a variety of diverse situations
Excellent customer service skills interpersonal, phone etiquette, active listening / empathy, etc.
Strong sales aptitude
Excellent communication skills (oral and written)
Excellent organizational skills- multi-tasking
Proficient in Microsoft Office suite
Familiar with working in pressure environments
Available to work varied shifts including weekends and holidays and must be available to attend all scheduled training
Paid training for this position is on a schedule of 9-5 EST Monday to Friday for 4 weeks before moving to a varied work schedule
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