Director, Documents and Records Management
Description
Position at Ontario Regional Corporate Office
Your Role
Responsible for reviewing existing document control practices and developing a strategy to advance the program to meet and exceed industry standards and the requirements of provincial legislation and gaming regulators.
Reviews all facets of records management to ensure compliance with provincial and regulatory agency laws, regulations, policies and standards.
Reviews, develops, and implements corporate policies, procedures and training to aid with the Company’s compliance with all document / record requirements.
Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30 locations.
Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.
We Provide
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
What You Bring
- Bachelor’s Degree preferably related to records management, information science, library science or related field.
- Professional certification in records management, such as Certified Records Manager (CRM), Information Governance Professional (IGP) or Certified Information Professional (CIP) is required.
- Expert knowledge of document requirements and practices in the jurisdictions in which Gateway operates (Ontario, British Columbia and Alberta).
- An equivalent combination of education and experience may be considered.
- Deep knowledge and skills within document and records management capacity
- Strong leadership skills
- Ability to influence people and facilitate collaboration
- Excellent communicator both written and verbal English
- Detail oriented, reliable and efficient
- Excellent problem-solving skills
- Self motivated and able to multi-task
- Ability to work independently and manage multiple priorities and timelines
- Ability to build strong relationships with internal and external stakeholders
- Individual must have or be eligible for AGCO and GPEB Licensing
Key Responsibilities
- Develop a data governance program and policies and procedures to meet legislative requirements and the contractual obligations of Alberta Gaming, Liquor and Cannabis Commission (AGLC), British Columbia Lottery Corporation (BCLC), Ontario Lottery and Gaming Corporation (OLG), BC Gaming Policy and Enforcement Branch (GPEB) and Alcohol and Gaming Commission of Ontario (AGCO).
- Act as the point-person for the Document & Records Management Program.
- Develop a system to accurately catalog the inventory of documents and records in Gateway possession, with associated classification, storage, retention, and disposal criteria in line with legislative requirements and AGLC / BCLC / OLG direction.
- Offer expertise and guidance to departments and employees on records management-related matters, including record retention, disposition, and information governance.
- Support departments in developing department-specific records management schedules, procedures and workflows.
- Liaise with document and records management professionals in provincial Crown corporations and regulators such as AGLC, BCLC, OLG, GPEB and AGCO to establish and maintain document retention periods specific to each type of record in Gateway’s possession.
- Liaise with internal Gateway IT professionals to provide a unified process related to documents and records, whether they are maintained physically or electronically.
- Understand the function, location, ownership, and life cycle of records across all gaming sites and corporate locations.
- Perform spot-check compliance reviews and internal audits of compliance to documents and records management requirements.
- Develop management responses to compliance or audit findings and implement changes as required to ensure compliance.
- Contribute towards risk assessments, including the assessment of risks associated with the retention, destruction and inappropriate sharing of documents and records.
- Investigate and remediate any compliance failings pertaining to the appropriate retention of documents and records.
- Identify emerging trends and best practices within documents and record management and provide recommendations for program improvement.
- Stay up to date with relevant laws and regulations pertaining to records management (., statutory / regulatory retention requirements, data protection, privacy) and proactively address any changes.
- Communicate key document and records control processes with individuals across the organization, including gaming sites and corporate areas.
- Ensure Gateway employees are aware of their obligations around the management of documents and records via the development and implementation of appropriate training materials.
- Work with Gateway Legal and other stakeholders to navigate legal holds and data requests from governmental or law enforcement agencies or individuals.
- Raise awareness of the importance of records management, including the benefits of effective information governance.
- Assume additional responsibilities as required.
Working Conditions / Physical Requirements :
- Hybrid work from home and office environment
- Some travel between Gateway sites is required
Get to Know Gateway
Gateway Casinos & Entertainment Limited ( Gateway ) is one of the largest and most diversified gaming and entertainment companies in Canada with 30+ gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta.
Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms.
A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers.
Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada.
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