Delivery Coordinator

Who We Are :

Meet Fresh Prep Western Canada’s most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging.

We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

Fresh Prep has been selected as one of 2022 BC’s Top Employers and ranked #38 in the Globe and Mail’s 2021 Canada's Top Growing Companies List.

Who You Are

Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements.

You observe strict deadlines and hold yourself accountable for your deliverables.

Multi-Tasking Hero. You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality.

Collaborative Team Player : You are motivated by collaborative team task achievement and driving a results-oriented culture.

Strong communicator : Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.

What You'll Be Doing

You’ll follow delivery issues all the way through, from communicating with the driver to calling, emailing, and texting the customer, to ensuring delivery is completed.

You’ll be an active problem-solver for delivery issues, including arranging meetups for drivers, assisting customers with route changes, and sending drivers back for second attempts, among other duties.

You will assign routes to drivers based on a specific day / area according to a weekly game plan and schedule, building on your knowledge each week.

You’ll evaluate and communicate coverage needs and departmental capacity each day.

You will be a power user with Onfleet, our live dispatch application. You will be able to use it to meet timelines and strategic goals while keeping an eye on a suite of factors to keep things running efficiently.

You will be a go-to person for our large fleet of drivers, providing support, addressing issues, and pivoting on the fly while communicating remotely via Slack and phone.

You’ll use your attention to detail and organizational skills to ensure your work is accurate.

You’ll continuously monitor delivery efficiency and facilitate communication between drivers and customers where needed.

You’ll answer delivery-related calls and emails and problem-solve live for customer delivery issues.

You will estimate ETAs and adjust plans throughout the day to avoid late deliveries.

What We Are Looking For

This posting is for a bilingual (Fresh / English) role. Please only apply if you have a working competency in both languages.

This individual is experienced in delivery, customer service, and dispatch. They are responsible for ensuring smooth and efficient delivery functions, and are accountable for meeting KPIs including on-time and delivery service rating.

They create delivery routes, communicate with drivers, and communicate with customers as needed. They follow and contribute toward departmental processes and standard operating procedures and are able to operate within their job function with little supervision.

They escalate to managers when necessary and can be relied upon to properly follow procedures during times of high stress or crisis.

They are competent, professional communicators, both written and verbal.

You have a college or university degree (preferred), or high school diploma and equivalent experience.

You have excellent verbal and written communication skills in both English and French. Communication is key for this role.

You enjoy a high level of accountability and independence in your work.

You’re comfortable working in a fast-paced environment and are able to prioritize tasks as per importance.

You’re tech savvy with good command of Google Suite, particularly spreadsheets, and Slack with an ability to quickly learn new software.

You’re a strong, fast typist.

You are confident in communicating clearly with diverse individuals while ensuring the message is received and understood.

You’re patient and thoughtful when communicating with newcomers who are learning English / French.

You have a positive, respectful attitude with good people skills.

You are reliable and available to work a consistent Saturday to Wednesday or Sunday to Thursday schedule at 40 hours per week.

You’re able to commute to our beautiful Montréal facility. Work from home days are also available if you have a comfortable and quiet place to work from home.

What You Can Expect

An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)

Competitive pay and bonuses

Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in.

We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company.

We trust that in applying for a role with us you value this as well!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.

So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch.

We’d love to have a chat and see if you could be a great fit.