Summary :
A unique administrative customer service role with an incentive!
Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.
This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!
MAJOR RESPONSIBLITIES :
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
Solves residential account issues
Manages customer files; Ensures filing is current
Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
Ensures month end is completed
Checks missing tag reports
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Offers support to Branch staff as directed by his / her Manager
SKILLS AND EXPERIENCE :
One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Inside sales experience an asset
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy
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