Service Standards Specialist

Why is adventure part of our daily life?

Because at Nolinor Aviation, we take pride in our expertise in charter air transport, offering flexible and secure flight solutions that span across Canada and beyond.

Our reputation is built on our adaptability, ensuring reliable services even to the most remote destinations, precisely meeting the diverse expectations of our clients.

Adventure is second nature at Nolinor Aviation, where every member of our team is an adventurer ready to navigate the challenges of the least explored regions.

Pilots, technicians, flight attendants, and ground staff all share advanced technical expertise and the essential boldness to succeed in the most demanding environments.

This collective audacity, combined with our spirit of initiative, guarantees the safety and efficiency of our services, transforming every flight into a mission accomplished with excellence and resilience.

Are you passionate about customer experience and eager to ensure quality service in the cabin? As a Service Standards Specialist, you will be responsible for developing and supervising service standards in the cabin to ensure an exceptional experience for passengers.

Responsibilities :

• Development and Maintenance of Cabin Service Standards : Establish, document, and update service standards for cabin crew to ensure an exceptional customer experience that aligns with Nolinor's standards.
• Quality of Service Supervision : Evaluate and improve the quality of cabin service by analyzing passenger feedback and conducting regular assessments of in-flight practices.
• Support for Ongoing Training : Collaborate with the Cabin Training Specialist to integrate service standards into training programs, ensuring cabin crew are well-trained in the expected service standards.

Key Tasks :

• Develop and update cabin service procedures, including welcome protocols, passenger interactions, and management of specific situations, such as special meals or unique requests.
• Conduct quality service audits in-flight and provide evaluation reports with recommendations for enhancing the customer experience.
• Coordinate with external suppliers, including catering services, to ensure that products and services offered in the cabin meet Nolinor's quality standards.
• Analyze passenger feedback and service incident reports to identify improvement opportunities and propose concrete solutions to meet customer expectations.
• Participate in the development and implementation of initiatives aimed at improving customer satisfaction and travel experience, in alignment with the company's values.

Key Skills :

• Training as a cabin crew member is required for this position.
• Excellent communication and customer relationship skills.
• Ability to work as part of a team and coordinate actions with various departments.
• Strong analytical skills with the ability to identify opportunities for improvement.

Requirements :

• Experience in a similar role or within the aviation sector.
• Knowledge of service standards in aviation and passenger expectations.
• Bilingualism in French and English.

What do we offer?

• A dynamic and stimulating work environment.
• Opportunities for professional development and growth within the company.
• Competitive compensation and attractive benefits.
• A collaborative team and a friendly work atmosphere.
• Exciting projects and challenging tasks.
• Commitment to diversity, equity, and inclusion.
• Opportunities to contribute to innovative and meaningful projects.
• Uniforms provided.
• On-site parking.
• The possibility of being selected for our Pilot Training Program after one year.

Oh... and for certain positions, the chance to discover places no one goes to and even to admire the northern lights in the Arctic regions!

Employment Equity

Nolinor Aviation is fully committed to creating an inclusive and respectful work environment, where equity is a fundamental priority.

We strive to assemble a team that represents the diversity of our clients and the communities we serve. Therefore, we strongly encourage applications from individuals of diverse backgrounds, including women, visible minorities, ethnic minorities, Indigenous people, and persons with disabilities.