Location : Ottawa (up to 3 days a week)
We are seeking a Senior Business Analyst consultant to join our client in the Federal Government. This role involves supporting various initiatives and partner organizations to achieve specific deliverables.
Qualifications :
- ServiceNow System Administration training
- ITIL Certification : ITIL Foundation, ITIL Expert or ITIL Manager's Certificate in IT Service Management
- Proficient with ITSM in ServiceNow (mandatory)
- Previous experience as a business analyst within a ServiceNow organization
- Skilled in gathering, documenting, and tracking data, business, and technical requirements
- Excellent written and oral communication skills
- Strong analytical capabilities
- A proactive, self-starter attitude
- Exceptional presentation skills with the ability to create and deliver briefing materials
- Innovative thinking
- High attention to detail
- Experience in producing specifications for new or modified functionality
- Ability to prepare detailed flow charts and diagrams outlining workflows and processes
Essential Skills :
- Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook) and MS Visio
- Strong communication skills with technical and non-technical staff, management, and executives
- Ability to investigate, analyze information, and draw conclusions
- Aptitude to summarize complex concepts or large amounts of information
- Strong analytical skills
- Attention to detail
- Teamwork and interpersonal skills
- Flexibility and adaptability
- Desirable : Process design and flow charting
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