Alarm Operator (Nights)
Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?
Paladin Technologies Emergency Response Center is actively searching for multiple Alarm Operator'to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.
SHIFT AVAILABILITIES :
Nights : 7pm - 7am PST / 12 Hour shifts
RESPONSIBILITIES :
- Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
- Actively listen to caller to summarize key points of information and enter into computer system
- Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting / managing differences of opinion.
QUALIFICATIONS :
- Ability to remain calm and provide direction while responding to an emergency situation.
- Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
- Ability to pay attention to detail and be able to follow instructions.
- Exercise mental flexibility and situational awareness within a team-based environment.
- Ability to Think on your feet’ and remain calm under pressure
- Strong verbal and written communication skills.
- Bilingualism (French & English) would be considered an asset.
- Ability to use Microsoft based applications.
PACKAGE :
- Salary Range dependent on experience
- Extensive Health, Medical and Dental Benefits + our Wellness program
- RRSP matching contribution
- Free Parking at Office
- Ergonomically designed workstations, including standing desks
We are also offering a number of incentive programs; they include our Referral Program’ (cash reward)and our Spotlight Club’ (gift card).
Hourly Pay Range : $19ph - $22.50ph DOE
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