Senior Manager of SaaS Operations and Project Management

Why BoomerangFX?

BoomerangFX is more than just a SaaS tech company we are North America’s fastest-growing cloud-based enterprise software and digital marketing company serving the private pay aesthetic medical industry in segments such as dermatology, med spa, plastic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team of executives from Silicon Valley, digital marketing, fintech and Fortune 100 technology firms.

Trusted by a growing community of healthcare professionals across North America, our product is commercialized and delivers the only cloud-based SaaS solution for private healthcare practices that integrates practice management tools, electronic medical records, accounting, data analytics, digital advertising and lead generation in a single user-friendly solution this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Mexico, Australia, and the UK with industry-leading technology that is helping to modernize the inside of private healthcare practices.

We are a company that thrives on innovation and out-of-the-box thinking. When you join BFX, you will be collaborating with a diversified and talented group of individuals and dynamic leaders while sharing in attractive compensation, benefits, and stock option programs.

We foster a culture of teamwork and continuous learning with a strong commitment to diversity and inclusion.

Role in a Nutshell :

We are searching for a grounded, astute business strategist, and effective leader to be the Senior Manager of SaaS Operations and Project Management as part of the executive board.

The Sr. Manager must nourish and promote a robust working environment. You will be responsible for the day-to-day operations of the company, overseeing all functional departments and ensuring the smooth and efficient running of the organization.

The Sr. Manager Operations & Project Management will plan, direct, coordinate, and oversee operations activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization.

The successful candidate will have strong leadership and management skills and a proven track record of achieving operational excellence.

Please note that this is a 5 days / week In-Office position, based in our office in Mississauga, ON.

Scope of Duties :

Workflow Management :

• Oversee and optimize the workflow of multiple departments to ensure efficient and effective operations.
• Collaborate with department heads to streamline processes and improve overall productivity.
• Assist the quarterly and annual budgeting process and P&L responsibilities.

Team Management :

• Lead and manage teams of consultants and operations staff to achieve organizational goals.
• Foster a collaborative and high-performance team culture.

Cross-Functional Collaboration :

• Work closely with other senior executives to develop and implement the company's strategic plans.
• Facilitate communication and cooperation between teams to enhance overall organizational effectiveness.

Project Management :

• Utilize hands-on project management experience to plan, execute, and monitor projects from initiation to completion.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage the performance of all functional departments, setting and monitoring performance metrics and goals.

Tracking Dashboards and KPIs :

• Develop and maintain tracking dashboards for various departments, providing real-time visibility into key performance indicators (KPIs).
• Analyze data to identify trends, issues, and opportunities for improvement.

HR Duties :

• Develop and enforce HR policies, ensuring adherence to employment laws and regulations.
• Oversee payroll processing ensuring compliance with relevant laws and company policies.
• Manage the off boarding process for departing employees, including conducting exit interviews, processing final paperwork, and ensuring the return of company property.

Software Implementation :

• Demonstrate experience in SaaS software implementation, ensuring successful integration into existing systems.
• Collaborate with our Implementation team and other relevant departments to ensure a smooth implementation process.

Excel Proficiency :

Exhibit high proficiency in Excel for data analysis, reporting, and creating meaningful insights.

What We Offer :

• Competitive Salary + Annual Performance Bonus
• Comprehensive Benefits Package (Dental, Vision, Prescription, Medical)
• Paid Time Off
• Free On-site Parking
• On-site Gym

What you Offer :

• Bachelor’s degree in business administration, operations management, or a related field. Master's degree preferred.
• Possess PMP Certification (preferred) to bring industry-leading project management expertise to the role.
• 5+ years of experience in operations management, with a proven track record of success.
• Must have experience managing projects and operations in a SaaS environment
• Strong leadership and management skills, with the ability to motivate and manage a team of professionals.
• Excellent communication and interpersonal skills, with the ability to interact with all levels of the organization and external stakeholders.
• Knowledge of industry trends and best practices in operations management
• Strong analytical and problem-solving skills.
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