Job Description
Job Description
We are currently recruiting for a Front Office Customer Service Specialist.
Job description
This position provides timely and accurate customer service through phone and email including order entry, product knowledge and availability, and resolving customer issues.
Major Duties and Responsibilities :
First point of contact for customers
Ensure timely and accurate service to inquiries through phone and email
Suggest additional and / or alternative products or services to meet customer needs
Enter orders in distribution software
Correspond with warehouse staff to ensure order flow
Follow up internally regarding back orders to ensure timely delivery of products
Create and maintain positive relationships with customers
Maintain office supplies and perform other administrative tasks
Other duties as assigned
Minor Duties and Responsibilities :
Communicate and resolve issues with internal departments as needed
Minimum Qualifications and Skills :
Completion of post-secondary program or combination of education and experience
1-3 years of previous customer service experience
Display professionalism and pleasant phone demeanor
Exceptional oral and written communication skills with high sense of urgency
Highly attentive to detail with strong clerical and organizational skills
Ability read and analyze detailed invoices and spreadsheets
Communicate clearly and effectively with all levels of an organization
Must be comfortable using Microsoft Office (Outlook, Word, Excel)
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