Bilingual Customer Service Specialist

Job Description

Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Must haves :

• Customer service experience with above average telephone customer service skills
• Prior experience with SLAs
• Strong listening, writing and verbal communication skills
• Excellent analytical and problem-solving skills
• Great attention to detail
• High ethical standards to ensure all privacy related concerns are identified and reported to appropriate areas
• A professional approach with the ability to effectively interact both internally and externally at all levels
• High proficiency in Microsoft applications (Excel, Word, PowerPoint and Visio)
• University degree or equivalent work experience

Nice to have :

• French Bilingual is an asset
• Call Centre experience in a financial industry

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.