Guest Relations Manager - Full Time Relief

Guest Relations Manager FullTime Relief

Providing engagingsincere personalized service is one of the ways our Front OfficeColleagues are turning moments into specialmemories for our guests at Fairmont Waterfront.

Showcase your interpersonal strengths as Guest Relations Managerwhere you will lead train and recognize your team in support ofexceptional guest service!

Summaryof Responsibilities :

Reporting to theDirector of Rooms responsibilities and essential job functionsinclude but are not limited to thefollowing :

• Lead and support allaspects of the Front Office departments including Front DeskReservations Royal Service Concierge Guest Services and FairmontGold ensuring adherence to service standards and providing friendlyengaging service.
• Address guest concernspromptly tracking and communicating with relevant departments toensure memorable guestexperiences.
• Continuously seek and utilizeguest feedback to improve servicequality.
• Promote Accor Live Limitless toenhance onsite loyalty member recruitment and implement Room Upsellprograms to drive incremental revenue.
• Reviewarrivals and departures manage VIP and special request reservationsand coordinate room assignments with relevantdepartments.
• Collaborate with Housekeeping andGuest Services on arrivals departures and lobby management andoversee tours groups and conferences from a Front Deskperspective.
• Communicate operational needs andimportant information to teams through briefings emails andmeetings.
• Maximize room revenue by balancingrooms inventory.
• Optimize productivity througheffective staffing and scheduling.
• Coach andmentor Front Office colleagues in their personal and professionaldevelopment.
• Act as an active member of theEmergency Response Team including handling emergency procedures andfire panel management.
• Ensure a safe workingenvironment by following and maintaining Health & Safetystandards.
• Assist with special projects andtasks as assigned by the hotel leadershipteam.

Qualifications : Qualifications

Qualifications

Yourexperience and skillsinclude :

• Passion forguest service
• Excellent written and verbalcommunication interpersonal and leadershipskills
• Highly organized resultsoriented withthe ability to be flexible and work well underpressure
• Degree or Diploma in HospitalityManagement is an asset
• Minimum of 2yearprevious proven leadership experience
• Must havethe ability to handle a multitude of tasks and Guestrequests
• Knowledge of Opera Property ManagementSystem an asset
• Should possess or seekcertification in basic First Aid
• Strong guestservice orientation and training skills backgroundrequired
• Ability to work independently andprioritize responsibilities
• Experience with aHotel loyalty program an asset
• Computerproficiency in a Windows environment (Word ExcelPowerPoint)

PhysicalAspects of the role (include but are not limitedto)

• Constant standingand walking throughout shift
• Occasional liftingand carrying up to 30 lbs
• Occasional kneelingpushing pulling lifting
• Occasional ascending ordescending ladders stairs andramps

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime