Is this role right for you?
In this role you will :
- Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
- Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
- Educate Clients on a wide range of financial products (e.g. Chequing / Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
- Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
Hiring & Training Details :
- Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
- Position Start Date : October 7th, 2024
- Position Status : Full-time (37.5 hours)
Training & Work Shift Details :
Must be available to attend training for a total for 16 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :
- Strong English and French, both oral and written communication skills
- High curiosity to help meet clients’ needs and build solutions
- Passion for providing an exceptional client experience
- Strong problem solving and conflict resolution capabilities
- Ability to learn and adapt quickly to contact centre technology
- Strong time management and organizational skills
- Experience in retail, sales or other customer service environment is an asset
What's in it for you?
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
- Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment.
If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
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