Is this role right for you?
In this role you will :
- Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
- Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
- Educate Clients on a wide range of financial products (e.g. Chequing / Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
- Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
Hiring & Training Details :
- Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
- Position Start Date : October 7th, 2024
- Position Status : Full-time (37.5 hours)
Training & Work Shift Details :
Must be available to attend training for a total for 16 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :
- Strong English and French, both oral and written communication skills
- High curiosity to help meet clients’ needs and build solutions
- Passion for providing an exceptional client experience
- Strong problem solving and conflict resolution capabilities
- Ability to learn and adapt quickly to contact centre technology
- Strong time management and organizational skills
- Experience in retail, sales or other customer service environment is an asset
What's in it for you?
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
- Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment.
If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
Bilingual (FR/EN) Fraud Detection Analyst (12-Month Contract) - Tangerine
In the event of a large scale fraud attack, working effectively with the team to identify the potential points of compromise as quickly as possible and getting other Scotiabank cards at risk identified and action taken before fraudulent activity occurs. Detect and prevent fraudulent activity with re...
Bilingual Client Services Specialist (French/English)
Bilingual Client Services Specialist (French/English). We’re looking for our next Bilingual Client Services Specialist (French/English). The purpose of the Client Services Specialist is to develop a positive client experience by understanding and responding to clients’ enquiries quickly, professiona...
Work from Home Customer Service Sales Moncton, NB
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing oustanding customer service and support to our client base. What We Offer: Remote, work from home career Average 1st yr ...
Customer Service Sales Remote Moncton, NB
Excellent benefits package : medical, dental, and prescription coverage We provide your leads: no calling family or friends Competitive compensation: Outstanding commission and incentive framework. Are you ready to join an exceptional team that offers comprehensive training, benefit...
Customer Service Sales / Work From Home Moncton, NB
Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. Present benefit programs to enroll new cl...
Bilingual Customer Care Specialist - ISV
You will provide our French and English merchants and partners with an excellent level of support through phone, email, and chat, supporting them when they are experiencing issues or are requesting information. Worldline provides equal employment opportunities to all individuals regardless of their ...
Remote Bilingual Customer Care Specialist- President’s Choice Financial Client
As a Customer Care Specialist with NTT Data, you will be responsible for delighting customers by handling inbound calls from existing and potential customers for our client, President’s Choice Financial. You will be directly accountable for meeting and exceeding client goals as they relate to servic...
Lead Generation Specialist ( Hybrid ) - Moncton, NB, Canada
Lead Generation Specialist ( Remote ) to join our client's company. The company is a Managed Service Provider located in Moncton, NB. They provide IT solutions that liberate businesses from inadequate IT environments. The right candidate is responsible for prospecting potential new clients for IT se...
Bi-lingual Customer Service Representative - Moncton, NB
Possesses excellent verbal and written communication skills as well as strong telephone manner in both French and English. Bilingual Customer Service Representative. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuri...
Full time Bilingual French Customer Service in Moncton
If you speak, read, and write in both French & English then your skills are in demand! Our clients are always looking for experienced French bilingual CSRs to join their team on a long-term basis. We are currently hiring bilingual customer service representatives in Moncton. ABL Careers, a division ...