Program Coordinator (Downtown Toronto, Hybrid)

Who We Are :

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced and uncomplicated digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values :

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For :

We’re looking for a Program Coordinator (Downtown Toronto, Hybrid) with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE’s platforms.

As the Program Coordinator, you will be a key participant in the roll-out of critical projects and strategic initiatives to support revenue growth.

Location :

You will work onsite in a hybrid capacity, three days in the office (King St, Downtown Toronto).

You Are :

Detail Oriented . Ensure sales vehicles meet account specifications.

Customer-Focused . Provide prompt, courteous service and resolve customer issues in a friendly manner.

Adaptable . Demonstrate flexibility in handling changing work environments.

Proactive . Identify and address areas of concern, involving leadership as necessary.

Collaborative . Work closely with other teams and stakeholders to identify and address concerns.

Driven . Motivate team members to achieve goals.

You Will :

Key focal point in delivering daily solutions on customer operational commitments and requirements.

Build and maintain close customer relationships, internal and external.

Monitor and maintain website operations and deliver solutions while keeping to service level agreements.

Support Commercial Sales Director(s) / Program Manager(s) requests for information, including research & investigation, reports, documentation, etc.

Assist in operational setup of new customer requirements.

Coordinate and follow-thru on resolution of bugs and issues on a daily basis, including escalations.

Develop and maintain detailed knowledge of process documentation for assigned programs.

Manage the movement of vehicles through a series of processes from consignment thru post sale.

Ensure effective roll-out of new processes and / or changes to existing program rules and procedures.

Ensure best practices are followed on a regular basis.

Coordinate issue resolution between internal and external teams.

Assist other Program Coordinators in the event of vacations, personal days and increased volumes.

Act as a support role in absence of the Department Manager or Program Manager.

Perform other duties as requested by the Department Manager

Experience & Education requirements :

2 to 3 years in a program coordinator role or equivalent.

Experience in managing client relationships on a logistical role.

Strong business acumen and interpersonal skills.

Medium to Advanced Excel skills

Strong verbal and written communication skills.

Strong organization and analytical skills.

Self-motivated and multi-tasking oriented.

Automotive and Remarketing knowledge, a plus.

Knowledge of Google Workspace and Salesforce CRM, a plus