Reporting to the Fairmont Gold Managerresponsibilities and essential job functions include but are notlimited to the following :
- Consistentlyoffer professional friendly and engagingservice
- Demonstrate Fairmont Corporatestandards and Service Promise standards in every interaction withguests and colleagues.
- Make certain that allFairmont Chteau Laurier policies procedures and corporate standardsare known followed and acted upon at alltimes
- Responsible for all aspects of theFairmont Gold operations to ensure a smooth operation and thehighest level of guest satisfaction at alltimes
- Review all Fairmont Gold reservations toensure all standards are met
- Ensure that thereservations of our Fairmont President Club Members are in orderand that members expectations are met
- Directand execute approved plans and programs for Fairmont Gold inaccordance with company and hotelpolicies
- Track and forecast daily weekly andmonthly Fairmont Gold occupancy
- Control roominventory including out of order rooms sell outs preventivemaintenance and special room projects
- Ensurethe highest revenues possible are generated by participating insupporting and promoting the Fairmont Gold upsell program as wellas monitoring honour bar revenue
- Provideexceptional concierge information to ourguests
- Establish and maintain communicationwith all Fairmont Gold staff on a dailybasis
- Develop and maintain contacts withcounter parts in other Fairmont properties as well as other hotelsand hospitality services in the city
- Strong andeffective communication with all other departments highlightingFairmont Gold requirements from supplies to manpower requirementsto ensure proper level of service to ourguests
- Attend Department Communication meetingsand other meetings in absence of Fairmont GoldManager
- Maintain and report housekeeping andmaintenance deficiencies in thedepartment
- Provide exceptional service in theFairmont Gold lounge
- Responsible for the set upand break down of all food and beverage presentations in the lounge(breakfast coffee / tea service bar service andcanaps)
- Assist guests regarding food andbeverage menu items
- Have knowledge of all menuitems garnishes contents and preparationmethods
- Attention to detail in ensuring thelounge is well maintained at all times and that the ambiancechanges in the lounge from one food and beverage presentation tothe next
- Lead and supervise the Fairmont Goldattendants to ensure all Fairmont Gold Standards and operatingprocedures are adhered
- Participate inrecruitment selection and performance management (includingcorrective action) of all colleagues working in FairmontGold
- Participate in the orientation and crosstraining process of all hotel colleagues who provide services toFairmont Gold guests
- Ensure that theappropriate service levels are provided and achieved at alltimes
- Participate actively in the achievementof Guest Satisfaction initiatives
- Participateactively in the hotel community to further interdepartmentalworking relationships
- Take ownership in theachievement of Colleague Engagement Surveyobjectives
- Promote and enforce the hotelsHealth & Safety standards and emergencyprocedures
- Promote and adheres to the companysEnvironmental and Green Team policies andprocedures
- Perform related duties and specialprojects asassigned
Qualifications :
- Previous FrontDesk Agent experience required
- Two yearsexperience as a Concierge or Hotel Guest ServicesAgent
- Previous experience in a supervisorymanagerial capacity an asset
- Must have a provenrecord of exceeding guest expectations and commitment to guestservice
- A Degree or Diploma in HospitalityAdministration from a recognized University orCollege
- Previous food and beverage servingexperience is preferred. Smart Serve certificationrequired
- A sound knowledge of major culturesand expectations of internationaltravelers
- Excellent written and verbalcommunication skills in both officiallanguages
- Excellent interpersonal skills withproven service leadership skills and the ability to inspirecolleagues to deliver outstandingservice
- Strong problem solvingabilities
- Must have the ability to workcohesively as part of a team
- Organized andresultsoriented with the ability to be flexible and perform wellunder pressure in a fastpaced changingenvironment
- Proven initiative and ability tocomplete projects in a timely manner
- Knowledgeof Opera (Property Manager) Excel Microsoft WordOutlook
- Active member in good standing of LesClefs DOr is anasset
Remote Work : Employment Type :
Employment Type : Parttime
Parttime
Fairmont Gold Lounge Attendant (Part-Time)
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Lounge Attendant (Part-Time). Create strong relationships with departments that support Fairmont Gold- primarily the culina...
Supervisor/Manager-Part Time
Part-Time Manager/3rd Key Holder Opportunity. ...
Supervisor, Recreation Program (Rink Assistant) (Part-Time)
Employment Type: 1 or more Part-time Continuous Positions – up to 24 hours per week. Department: Rec, Cultural & Facility Services Dept. The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, ...
Part-time Contract Supervisor
Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration. Work with various departments within Algonquin College to monitor the status of projects and third- party relationships to determine the need for new agreemen...
In-Room Dining Server (Part-Time)
Deliver food and beverage in a timely and accurate manner. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. ...
DSW: Supervisor Part-time
We’re looking for a (Part-time) Supervisor for our DSW banner who will put their best foot forward. ...
Supervisor, Box Office (Part-time)
Employment Type: Multiple Part-time Permanent positions - Up to 24 hours/week. Department: Rec, Cultural & Facility Services Dept. Police record checks completed by a third-party company will not be accepted. The City of Ottawa provides accommodation during all parts of the hiring process, upon requ...
Busperson (Part-Time)
Ability to work cohesively with fellow colleagues as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. ...
Sales Lead (Supervisor)- Part Time
Partners with the Store Manager and Assistant Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies. Communicates with Store Manager, Assistant Store Manager and/or directly to Corporate partners regarding product mix,...
Tailor / Seamstress (Part-Time)
Ensure uniform room is well organized at all times. Adhere to Fairmont Château Laurier policies, procedures and standards. Ability to work cohesively with fellow colleagues as part of a team with minimum supervision. Fairmont Château Laurier is proud to provide employment accommodation during the re...