Administrative Support

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for an Administrative Support to join our National Claims Finance Support team!

What you’ll do here :

• Perform various recurring administrative tasks such as posting recoveries in Claims systems (salvage, cheque deposits, EFTs, service center postings, collect credit card details from insureds and from third parties ,etc).
• Monitor shared mailbox(es) and address associated inquires
• Review stale dated cheques
• Process cheques returned
• Respond to a variety of requests to support operations
• Support projects or new initiatives as requested

What you bring to the table :

• Administrative Technician or equivalent combination of education and experience
• 5 years minimum of experience in an office environment
• Legendary customer service and relationship building with the ability to understand stakeholders' needs
• Highly organized and able to manage workflow efficiently without continuous supervision
• Team player with a positive attitude
• Attention to details & compliance to internal procedures
• Critical thinking & problem-solving skills
• Demonstrated ability and willingness to learn
• Proficiency in MS Office (Word, Excel and PowerPoint)
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada

LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.