Assistant Restaurant Manager

Position : Assistant Restaurant Manager, Elisa

Reports to : Restaurant Director, Elisa

One of the hottest restaurants in Vancouver, Elisa is designed by the internationally renowned and award-winning Rockwell Group in New York.

This elegant and modern steakhouse breaks the old-school mold and highlights a vibrant see-and-be-seen destination restaurant.

The convivial atmosphere flows from the lively bar and lounge and throughout the airy dining room.

POSITION SUMMARY :

The Assistant Restaurant Manager will inspire, develop, oversee, and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Other duties may be assigned as required)

• Oversee and organize the day-to-day operations of the restaurant; implement operational procedures
• Ensure the delivery of superior customer service through effective staff training and education
• Set staff work schedules and monitor staff performance
• Actively participate in the recruitment, training, mentorships and support of all team members
• Develop a strong and positive rapport with staff and guests; resolve guest complaints
• Drive positive results and aligns with business goals
• Handle pre-event coordination for special events, including responding to requests for event menus and pricing, creating event proposals, and following up with potential clients
• Meet with potential clients to discuss event plans, set up, and menu options
• Act as key liaison between the restaurant management team and head office team
• Collect all onboarding documents for new hires and ensure completion, update head office of any personnel changes in a timely manner
• Process cash orders, cash dispersals, and tip pool reconciliation
• Review invoices entered into inventory systems by front and back of house teams for accuracy
• Ensure team members are equipped with necessary tools and equipment to perform their jobs efficiently

REQUIRED EXPERIENCE AND QUALIFICATIONS :

• At least two years of experience supervising in a premium food and beverage operation
• University degree or diploma in a related field such as hospitality or business administration
• Valid Serving it Right certificate
• Highly committed to a premium level of quality
• Strong wine knowledge; a professionally recognized wine and / or spirits certificate is an asset
• Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
• Strong verbal and written English communication skills
• Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
• Acute attention to detail and strong administrative skills
• Flexibility to work evenings, weekends, and holidays as required
Il y a plus de 30 jours