Bilingual Training Coordinator / Facilitator

The Opportunity :

The Bilingual Training Coordinator is an essential member of our clients Training Team. This position is ideal for individuals who have a strong interest in the facilitation and creation of training materials, specifically in the culinary and customer service fields.

As a Training Coordinator, you will be responsible for presenting classes in both English and French, as well as, creating and updating a variety of training materials to ensure that franchise owners have the necessary knowledge and abilities to succeed.

What You’ll be Doing :

• Facilitate classroom training and learning related to health & safety, customer service, and staff leadership
• Participate in hands-on facilitation in the kitchen, guiding new team members in practical skills as required
• Develop, write, and review training content, including quizzes and activities
• Create engaging and effective learning materials tailored to various levels of learners
• Maintain and update training resources like wall charts, job aids, and Standard Operating Procedures
• Participate in onboarding processes including scheduling, communication, and welcome calls
• Update and maintain content on our clients Learning Management System (LMS)
• Support stores and Regional Operations Managers with training needs
• Translate training and other People documents as required

What You’ll Need to be Successful :

• Strong communication skills, in both English and French, written and spoken
• 1-3 years of experience in instructional training material design and development, preferably in a corporate or culinary setting
• Strong presentation skills, able to facilitate classes of 5 15 people
• Proficiency in Google Workspace, and familiarity with LMS platforms
• Basic knowledge of learning theories and instructional design models
• Experience in developing online and facilitated courses for adult learners
• Strong organizational skills, with the ability to manage multiple projects simultaneously
• Excellent communication skills and the ability to build strong relationships with team members and cross-functional partners
Il y a 7 jours