Supervisor, Counselling Operations

Job Description :

Reporting to the Department Chair, the Supervisor, Counselling Operations, oversees the administrative operations of the Counselling Services Department.

This position supervises the Assistants in their day-to-day tasks and supports the Counselling team. The Supervisor is an active contributor to the Counselling Services team in providing input in developing and implementing front-line procedures, policies, and protocols.

This position oversees the maintenance of a safe, inclusive, and welcoming student-facing working environment, in consultation with the Chair.

Performs all duties according to work performance standards set by the College.

Qualifications Required :

Education & Experience

• Two-year Diploma or Associate Degree in a related discipline such as social work, psychology, counseling, business administration, etc.
• Six (6) years’ recent relevant experience including : Providing support services to individuals, office administration / office management, overseeing operations and implementing processes, at least two years’ supervisory experience, overseeing two or more employees (e.

g. scheduling, staffing, training, delegation of tasks, etc.).

• A n equivalent combination of education and experience may be considered
• Experience managing confidential student files.
• Experience working with clinical scheduling software, such as Titanium, an asset.
• Experience serving individuals presenting with mental or physical distress (e.g. medical office, counseling office, social services office, etc.)
• Knowledge of and / or training in mental health policies and guidelines, mental health / suicide first aid, etc. an asset.

Skills & Abilities :

• Effective oral and written communication skills in English.
• Ability to supervise, plan, schedule, train, and evaluate the work of employees.
• Ability to communicate effectively with community members in a diverse and multicultural environment often who are experiencing high stress, and / or emotional and psychological distress, upholding trauma-informed principles of care.
• Effective listening and interpersonal skills including strong cultural awareness and respect for cultural differences.
• Demonstrated ability to compose correspondence, generate materials and documents.
• Excellent problem solving, organizational, and multi-tasking skills with ability to set priorities and act.
• Ability to implement and operationalize and oversee a counselling services triage process to ascertain needs of students and department inquiries.
• Ability to maintain confidential information in a responsible manner.
• Ability to act pro-actively and with self-initiative in a team environment.
• Ability to work in a leadership role and as a member of the team.
• Demonstrated supervisory skills.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s one
• Demonstrates a commitment to enhancing one’s own awareness, knowledge and skills related to equity, diversity, and inclusion
• Demonstrated excellent ability to use mature judgment, diplomacy, tact and discretion, particularly in stressful situations, or while working with individuals in high distress.
• Ability to work with frequent interruptions.
• Familiarity with Microsoft 365 and demonstrated ability to use and produce spreadsheets using Microsoft Excel.
• Ability to update website content.
• Keyboarding skills of 45 wpm.

Hours & Days of Work : Monday to Friday 8 : 30am to 4 : 30pm