Front Desk Agent
We are looking for a Front Desk Agent to join our team!
Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!
Job Description
As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest.
Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department.
Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.
Key Focuses
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are picture-perfect for optimal first impressions.
- Answers phones and welcomes guests in a prompt and courteous manner.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently books guest reservations requested by phone, in person, or online.
- Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
Experience / Passions / Education
- Previous experience in front desk or in a hotel is an asset.
- Proficient in English.
- Tech-savvy.
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed.
This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
Front Desk Agent
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Work experie...
Front Desk Agent
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day.Robust local teams are vital for succe...
front desk agent
Secondary (high) school graduation certificate.Provide general information about points of interest in the area.Balance cash and complete balance sheets, cash reports and related forms.Follow emergency and safety procedures.Answer telephone and relay telephone calls and messages.Assist clients/guest...
front desk agent
Secondary (high) school graduation certificate.Answer telephone and relay telephone calls and messages.Perform basic bookkeeping tasks.Work conditions and physical capabilities.Heures de travail: 32 hours per week....
Front Desk Agent
The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. Provides basic data entry and transaction handling service for the Front Office. ...
front desk agent
Secondary (high) school graduation certificate.Balance cash and complete balance sheets, cash reports and related forms.Follow emergency and safety procedures.Answer telephone and relay telephone calls and messages.Assist clients/guests with special needs.Heures de travail: 35 hours per week....
front desk agent
Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Take, cancel and change room reservations.Provide information on hotel facilities and services.Process guests' departures, calculate charges and receive payments.Maintain an inventory of vacancies, reservations ...
Front Desk Agent
Customer Service or Front Desk position in the Hospitality industry preferred. Handle any complaints and service recovery as needed with the supervision of Front Desk Manager. ...
front desk agent
Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Take, cancel and change room reservations.Provide information on hotel facilities and services.Process guests' departures, calculate charges and receive payments.Maintain an inventory of vacancies, reservations ...
front desk agent
Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Process group arrivals and departures.Take, cancel and change room reservations.Provide information on hotel facilities and services.Provide general information about points of interest in the area.Process guest...