Front Desk Agent
Job location
In one of our resorts in Mexico, Caribbean or Canada
Certifications
Excellent customer service skills and positive attitude
Ability in the language
Fluent in English, any other language a plus (, Spanish)
Experience level
2 years’ experience in a Customer Service or Front Desk position in the Hospitality industry preferred
Contract type
Temporary contract
Company information
Club Med is above all an extraordinary utopia founded by the determination of two men : Gilbert Trigano and Gérard Blitz.
The latter declared : "From this idea was born a érard Blitz struck the right chord in the after-war context. Releasing individuals from their constraints, allowing them to find themselves and return to original joys.
The G.O, the founding pillar of Club Med "At Club Med, kindness is a profession in its own right and that profession is more than a job, it's a lifestyle, it’s a form of life", explained one of the founders, Gilbert Trigano.
Package
The All Inclusive Career Compensation package includes :
- 6 months contract (renewable)
- Round trip airfare and transfers covered
- Room & board provided
- All meals provided
- Full access to all resort amenities
- Competitive salary and healthcare package
Job description
Your talent, source of unforgettable moments.
What’s in it for you?
- Chance to be part of a multicultural team from around the world
- Opportunity to grow fast professionally as a manager
- Opportunity to travel the world in exotic locations
- Discover new skills and talents
- Share a lifestyle with international guests
You Will
- Welcome guests with excellent customer service and according to Club Med procedures
- Provide exceptional customer service to guests and answer any questions they may have about the facilities
- Participate in sales of various services and offerings
- Handle cash and guest room payment
- Ensure work space is neat and clean
- Handle any complaints and service recovery as needed with the supervision of Front Desk Manager
- Check in / out guests as they arrive and leave the property / room changes
- Inform guests on daily activities happening at the resort
- Manage switchboard, wake up calls, and mail
- Ensure first aid kits are fully stocked
- Handle currency exchange
- Work with guests to deposit valuable objects when requested
- Participate in resort life and activities
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