Front Desk Agent
The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.
Responsibilities :
- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal / external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
- Other duties as required
Skills / Knowledge / Experience :
- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and some nights
Front Desk Agent
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day.Robust local teams are vital for succe...
front desk agent
Secondary (high) school graduation certificate.Provide general information about points of interest in the area.Balance cash and complete balance sheets, cash reports and related forms.Follow emergency and safety procedures.Answer telephone and relay telephone calls and messages.Assist clients/guest...
front desk agent
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front desk agent
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front desk agent
Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Process group arrivals and departures.Take, cancel and change room reservations.Provide information on hotel facilities and services.Provide general information about points of interest in the area.Process guest...
front desk agent
Education: Secondary (high) school graduation certificate.Balance cash and complete balance sheets, cash reports and related forms.Follow emergency and safety procedures.Answer telephone and relay telephone calls and messages.Assist clients/guests with special needs....
front desk agent
Secondary (high) school graduation certificate.Answer telephone and relay telephone calls and messages.Perform basic bookkeeping tasks.Work conditions and physical capabilities.Heures de travail: 32 hours per week....
Front Desk Agent
The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. Provides basic data entry and transaction handling service for the Front Office. ...
front desk agent
Education: Secondary (high) school graduation certificate.Experience: 7 months to less than 1 year.Register arriving guests and assign rooms.Process group arrivals and departures.Take, cancel and change room reservations.Provide information on hotel facilities and services.Provide general informatio...
Front Desk Agent
Customer Service or Front Desk position in the Hospitality industry preferred. Handle any complaints and service recovery as needed with the supervision of Front Desk Manager. ...