Appliance Service Technician Apprentice (Edmonton South)

Why Trail?

At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday.

Looking for a career and not just a job? Apply today!

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including :

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

Are you currently enrolled in the Alberta Appliance Service Technician apprenticeship program? Are you mechanically inclined and interested in enrolling?

Then we have an opportunity for you!

The Role

The Appliance Service Technician Apprentice will play a crucial role in ensuring efficient appliance service. The successful candidate will be responsible for accurate repairs and diagnosis of mechanical issues, utilizing manufacturers’ service manuals and bulletins as needed.

Transparent communication with customers, thorough documentation of repairs, and adherence to safety standards are key aspects of this role.

What you will be doing

Appliance Service :

• Perform efficient and accurate repairs on various appliances, striving for first-time resolution.
• Methodically diagnose and address mechanical issues, consulting manufacturers’ service manuals and bulletins.
• Provide customers with detailed and understandable diagnosis and repair information.
• Communicate any service-related concerns to Management for timely resolution and customer satisfaction.

Documentation :

• Thoroughly document existing damage on customer products or work areas prior to repairs.
• Coordinate with the parts department for precise and timely parts orders.
• Complete all repair documentation accurately, obtaining proper authorization for tasks.
• Manage used customer / warranty parts efficiently, ensuring proper tagging and return.

Training :

• Actively engage in required schooling and educational programs for professional development.
• Utilize shop manuals and technical service bulletins to enhance technical knowledge.
• Participate in training opportunities to stay updated on industry advancements.
• Support the growth of junior apprentices through guidance and assistance.

Safety :

• Adhere strictly to Company and Provincial safety standards, prioritizing personal and team safety.
• Report maintenance issues promptly to ensure vehicle safety and reliability.
• Maintain equipment and manuals in optimal condition, promoting efficiency.
• Uphold high standards of cleanliness and organization in trucks / vans, shop areas, and customer homes.

To be successful in this role, you ideally have

• Valid Driver’s license.
• Currently enrolled in the Alberta Appliance Service Technician apprenticeship program.
• Excellent customer service and mechanical problem-solving skills.
• Basic understanding of electrical and mechanical systems.
• Strong problem-solving skills and mechanical aptitude.
• Ability to use hand and power tools effectively.
• Physical ability to lift and move heavy appliances.
• Familiarity with safety protocols and practices.

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary.

From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada.

We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today.

This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader today!