Systems Manager, Client Relationship Management and Corporate Systems

Position : Systems Manager, Client Relationship Management and Corporate Systems Location : Vancouver, British Columbia

Job Id : 1554 # of Openings : 1 Systems Manager Client Relationship Management and Corporate Systems Connor, Clark & Lunn Financial Group Vancouver, BC

We’re looking for a Systems Manager to join the Vancouver Team. The Systems Manager will report to the Director of Information Systems and will be a member of the systems management team that creates the vision for the use of Information Technology to :

• Support the existing investment business, facilitate growth and implement new business needs.
• Implement new & innovative technology solutions.
• Develop a high-performance Information Systems team.
• Implement high quality and cost effective solutions.

A combination of third-party systems integrated with in house developed systems is utilized. The Systems Manager provides leadership to a team of 11 professionals :

• Client Relationship Management Systems
• Corporate Systems

The provision of leadership for the systems teams includes responsibilities for strategic planning, ongoing operations, project implementation and team management.

Strategic Planning, Operations and Project Implementation

• Build and maintain relationships with key business stakeholders, other system managers and systems vendors
• Work with key business stakeholders to understand and confirm investment objectives, processes and priorities
• Provide the leadership to plan, prioritize and co-ordinate staff to ensure that systems run smoothly and efficiently. Liaison with third party vendor support staff as necessary to facilitate the resolution of operational issues as required.
• Provide the leadership for the assessment of changing business requirements and identification of technology opportunities including process and technology re-engineering.

Identify optimum cost benefit system solutions to support business change, innovation and growth.

• Provide the leadership for the planning, design, development, user training, implementation, maintenance and upgrade of high quality and cost-effective technology solutions.
• Provide the leadership to manage, monitor, adjust plans and drive execution of projects to ensure the delivery of high quality solutions that are on-time and on-budget
• Stay current with investment process and technology industry standards through continuous learning and research

Team Management

• Provide the leadership to foster the corporate private entrepreneurial culture for creating the conditions for success
• Empower staff to take ownership and implement high quality, efficient systems and processes.
• Facilitate team success by communicating job expectations, monitoring, coaching, counseling, and enforcing systems policies and procedures.
• Use the performance appraisal process for staff to reward based on merit; identify areas for improvement.
• Foster continuous skills and career development for staff; identify skills required for leadership, investment processes, technology, inter-personal and career growth.
• Evolve team and staff responsibilities to meet business growth and evolution requirements.

Skills / Competencies

• Strong leadership skills including planning, managing and measuring quality
• Quick learner, passionate, energetic, results oriented.
• Develops long term vision and achieves short term results
• Inspires and empowers teams for high quality results; develops high performance teams
• Promotes process and technology improvements
• Strong communication and inter-personal skills to interact with business and technology staff
• Complete systems development life cycle expertise including analysis, designing application solutions, programming, testing and training.
• Third party technology implementation life cycle expertise.
• Developing budgets (Is this something you want to keep here?); managing software and consulting costs.
• Good project management knowledge with the ability to manage multiple projects at a given time.
• Strong problem resolution skills
• Strong technical background with hands on experience working with Microsoft based technologies (T-SQL / .NET / C#). Have a good understanding of Azure components and infrastructure.
• Extensive experience with Salesforce on both the administration and development areas which includes helping design solutions to match business needs.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks with IT vendors / consultants.

Professional Experience & Education

• Bachelor’s degree in Computer Science or related field
• Minimum five years managing Information Systems teams
• Progressively have taken on more leadership responsibilities over time.
• Track record with managing mission critical information systems and implementing improvements to improve the efficiencies of business functions
• Prior experience in the financial and / or investment area is an advantage

About Connor, Clark & Lunn Financial Group : At Connor, Clark & Lunn Financial Group, we understand the value of opportunity for our clients and our team.

Independent and employee-owned, we partner with investment professionals to grow successful asset management businesses, giving them the space to innovate and truly make an impact.

With more than 40 years of history and offices across Canada and in the US, the UK and India, CC&L Financial Group and our multi-boutique family of affiliate firms collectively manage over $127 billion in assets, providing a diverse range of traditional and alternative investment products and solutions to institutional, high-net-worth and retail clients.

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com. CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

To apply for this position, please submit your resume and cover letter as one PDF. We thank all applicants in advance for their interest, but only those candidates shortlisted for interviews will be contacted.

No telephone calls or recruitment agencies will be accepted. To apply for this position, please submit your resume and cover letter as one PDF.

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