Switchboard Operator

Overview

Receives and directs incoming telephone calls to the appropriate department through a multi-line Switchboard. Ensures all emergency services are coordinated in accordance to the nature of the emergency such as paging : medical and hospital staff, codes and emergency alarms through our locating system.

Education

• Minimum of Grade 12.
• Operator training / certification or customer service experience is an asset.

Qualifications

• Minimum 1 or 2 year of recent related switchboard experience required (hospital environment preferred).
• Minimum 1 or 2 year of customer service experience required.
• Excellent reading, written and oral communication skills required.
• Excellent listening skills (accuracy in taking & relaying messages).
• Demonstrated organizational and interpersonal skills required.
• Proficient Computer skills, typing skills (35 - 40 wpm), including composing emails with a high level of accuracy.
• Comfortable using Public Address system (making overhead announcements with clear pronunciation).
• Maintaining strict patient confidentiality per hospital policy.
• Demonstrated flexibility as it relates to hours of work, must be available to work weekends, statutory holidays and to provide ad-hoc coverage as required.
• Demonstrated ability to work well independently and as part of a team in a demanding environment.
• Proven innovation in problem solving with the ability to think critically and conflict r esolution skills required.
• Ability to work well under pressure working accurately.
• Demonstrate the standards of behavior as determined by Toronto East General Hospital.
• Ability to work for long periods of time in a seated position.
• Ability to work consistently with a keyboard and number pad in a fast paced environment.
• Good work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN), (formerly Toronto East General Hospital) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.
Il y a 3 jours