Atlas Experience Cafe Associate- Retail Conci

At Atlas Tools & Machinery, we prioritize delivering a superior customer experience to ensure each of our clients enjoys premium service.

We are focused on cultivating positive customer relationships by attentively listening to their needs and ensuring we are identifying the right "tool" to support them.

We are currently seeking a Atlas Experience Café Associate- Retail Concierge to support our café. We are seeking someone with a positive mindset and a genuine passion for delivering great service to ensure that every customer enjoys a positive experience that complements their shopping visit.

As a AX Café Associate - Retail Concierge, your role is pivotal in creating a welcoming and inviting experience for each of our customers.

Reporting to the Customer Concierge Manager, the Hospitality Associate will be responsible for the cafe situated adjacent to our retail showroom and offer a unique experience of grab and go snacks, hot and cold beverages and a selection of curated store merchandise.

Duties and Responsibilities :

Greeting customers and establishing a positive rapport.

Provide detailed information about our café menu, beverages and café store merchandise

Prepare and serve hot and cold beverages following café and food service standards

Ensure grab and go food items are stocked and attractively displayed

Maintain cleanliness and organization of the café, following health and safety regulations, including routine maintenance of machines and equipment..

Ensure proper food handling and sanitation practices.

Minimize waste and food costs by implementing effective inventory management and placing appropriate orders to align with demand.

Conduct a daily food, beverage and merchandise audit by reviewing inventory, verify product quality, ensuring appropriate storage and completing a daily checklist.

Handle customer inquiries, concerns and feedback in a professional manner

Represent and contribute to a positive work environment and behave professionally in all interactions.

Accurately handle cash transitions and process payments using the point of sale system.

Ensure proper cash drawer management and maintain accurate records of transactions.

Follow cash handling procedures and security protocols to safeguard cash

Stock shelves, racks, hooks and bins and price products correctly.

Assist customer with questions related to café merchandise

Strong attention to detail and commitment to maintaining high standards of customer service, cleanliness and organization.

Perform stocking and cleaning duties, as needed.

Be a good listener and offer customers the right help.

Perform various duties throughout the store as required.

Qualifications and Skills :

Able to provide exceptional service in a high paced and independent environment

Experience working in food service

High school diploma

Excellent oral and written communication skills in English

Detail oriented, highly observant and accurate.

Computer literate with proficiency in Microsoft windows, google applications and some mathematical aptitude.

Able to work effectively as part of a team or independently.

A multi-tasker who can perform in a fast-paced environment.

If you are passionate about hospitality and enjoy creating a positive impact on customers, apply today!

At Atlas, we are committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve.

Atlas is an equal opportunity employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital requirements, disability, or any other protected status.

We conduct our business with the highest ethical standards. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process.

If you are an individual who has a disability that requires accommodation to apply, please send an email with your accommodation needs to careers@atlas-machinery.

com or directly to the lead recruiter in this process.

We thank all interested candidates in advance, however only individuals selected for interviews will be contacted.

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