Registered pharmacy Technician - Express Scripts Canada

In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests.

We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values : integrity, mutual respect, collaboration, passion, service and alignment.

The Registered Technician works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests.

The Technician will be responsible for processing prescription refills through Kroll and responding to and taking action on member requests as appropriate within his / her scope of practice.

ESSENTIAL FUNCTIONS :

Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill

Answer questions and / or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions

Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications

Support auto notification and call members for upcoming refills and renewals

Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal / external) to maintain high quality customer service

Aid in management assigned tasks and projects

Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared

QUALIFICATIONS :

Registered Pharmacy Technician licensed in Ontario

Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling

Team player with the ability to work independently

Knowledge of healthcare / pharmacy, medical supplies & equipment and claims processing Bilingualism (French & English) is an asset

Strong customer service focus

Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)

Proficient in Kroll software

Strong interpersonal skills with ability to work independently with minimal supervision

Flexible to situations and adaptable to change

A thorough understanding of quality assurance and delivery of service excellence

Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines

Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly

Ability to analyze, problem-solve and mediate difficult situations.

Results-oriented paying attention to detail

Ability to multi-task

Accuracy in Data Entry is mandatory

What we offer

New Employee Orientation

Competitive base salary and performance-based bonus structure

Benefits are available to full-time permanent employees

Annual Performance Bonus and Pension Plan Contribution for Permanent employees

Employee Family Assistance Program

20 PTO days to start for Full-time Permanent employees

Opportunity for career advancement within our growing company

Corporate business hours (8 AM-6PM) & Occasional Saturdays.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE : CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve.

Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments.

We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment.

We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually.

Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government.

The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.