Our valued client is seeking a Junior Bilingual Administrative Assistant to provide patient support online using EMR software.
Initial 6 month contract with high probability of extension. Fully remote in Canada.
Working shifts : Weekends & weekdays - 2pm to 12am EST. First 2 weeks of training 9am to 5pm EST
Responsibilities
As an Administrative Assistant you will work alongside leaders in technology, registered nurses, nurse practitioners, physicians, medical experts, and a fun, hard-working group.
Learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system
- Greet patients via text and / or video, collect information such as medical concerns, and ensure patient profiles are up to date
- Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
- Provide administrative support to clinicians by completing administrative tasks
- Book appointments and facilitate communication of messages between clinicians and patients
- Coordinate with our clinic and other operations team members to ensure complete patient care
- Direct and / or re-direct patient referrals and requisitions via fax
- Proactively follow up on lab results, diagnostic tests, and referral statuses
- Support patient inquiries on our support desk platform
- Organize, manage and file incoming patient faxes
Must-Have Skills :
- 2+ years of work experience in a medical clinic and customer service environment
- Experience working with a CRM and EMR software
- Availability during the working shift hours (2pm to 12am EST)
- Bilingualism ( French, English )
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