ServiceNow Sr. Delivery Manager

Looking for a challenge tailored for you? Look no further the opportunity is here! Fujitsu can offer you exciting projects with a wide range of clients, in various domains of expertise.

Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

You will enjoy our dynamic work environment where showing initiative and creativity is strongly encouraged, and where your contribution is recognized, no matter what your talents or skills are.

Fujitsu values collaboration and innovation. For more information on Fujitsu America's business scope, visit .

Fujitsu is growing! Fujitsu America’s ServiceNow practice is looking for motivated self-starters to join our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology.

Check out Fujitsu a company known for its innovation and commitment to learning, development and work / life balance! Job description and skill requirements for this position are below :

Job Description & Requirements :

Qualifications

• Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business
• Problem Solving and Decision Making : Actively seeks input from pertinent sources to make timely and well-informed decisions
• Experience in Agile project management methodology, tools and templates.
• Effective communicator with excellent written and verbal communication skills. Ability to articulate clearly in high stress situation
• Strong conflict resolution, negotiation and influencing skills
• Excellent understanding of business objectives and goals
• Excellent interpersonal / communication and presentation skills
• Self-motivated with the ability to work independently toward established goals
• Ability to multitask, solve problems resourcefully, and work well under pressure
• Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables.
• Preferred Skills PMP Certification, ITIL Certification, Scrum Certification
• Ability to Travel
• Bachelor's degree with at least 10 years of relevant experience
• 5+ Years Implementation experience of ServiceNow or similar tools

Responsibilities

• Responsible to direct and manage the entire program lifecycle, from initial customer engagement through support and project review.
• Perform the relevant project management processes as per waterfall / Agile methodology.
• Monitor and control the work to ensure that the project remains on track and in control
• Interface and communicate with project team, management and stakeholders
• Delivery of projects aligned to overall business and technology strategies and architectures
• Work within defined governance processes
• Delegate tasks and responsibilities to appropriate personnel
• Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective
• Work with stakeholders and the ServiceNow team to prioritize the backlog and plan
• Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path
• Plan and track project timelines and milestones using designated tools
• Support development of business cases with stakeholders for new ServiceNow modules
• Serve as a primary customer contact for the project
• Provide status and efficiently communicate to Customer and other stakeholders
• Proactively manage changes in project scope, identify issues and managing risks
• Coach, mentor, motivate and supervise project team members
• Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration

If you fit these qualifications and are looking for new challenges and a rewarding career focused on Salesforce expertise and innovation, we’d like to talk with you today! Come be a part of the action at Fujitsu America!

Fujitsu is an Equal Opportunity / Affirmative Action Employer of Minorities, Females, Individuals with Disabilities and Protected Veteran