Why work for Fairmont PacificRIm
- A competitive rateof $29.85 per hour
- Complimentary mealthrough our Colleague Dining Program
- Travelreimbursement program for a TransLink monthlypass
- Exclusive access to the Pacific NorthwestFood & Beverage Discount Program with 50% off at our diningdestinations in Vancouver Victoria andWhistler
- Extensive benefits package includinghealth paramedical dental vision life and disability insurance forthose meeting eligibilityrequirements
- Companymatched pension plan andability to enroll in the Group Registered Retirement Savings Planfor those meeting eligibilityrequirements
- Complimentary hotel stay for newlyhired employees with breakfast for two through our BE OUR GUESTprogram
- Distinctly West Coast the hoteldelivers unique experiences through creativity artistry andelevated hospitality while remaining at the forefront of elevatingthe art music and fashion programming in thecity
- A Food & Beverage division thatpromotes growth crosstraining and career developmentopportunities
- Employee benefit card offeringdiscounted rates in Accor worldwide for you and yourfamily
- Learning programs through our Academiesdesigned to sharpen your skills
- Ability to makea difference through our Corporate Social Responsibility activitieslike Planet 21
- Career development opportunitieswith national and international promotion opportunities. The sky isyour limit
- Companymatched pension plan andability to enroll in the Group Registered Retirement Savings Plan(GRSP) for those meeting eligibilityrequirements
Whatyou will bedoing :
- Uphold thehighest standard of customer service by demonstrating and applying5 Star service standards at alltimes.
- Coordinate guest spa experiencesefficiently and accurately via phone email text in person or withother departments utilizing spa reservationsoftware.
- Identify empathize and appease guestconcerns
- Maximize departmental revenues throughtreatment and retail upsells.
- Engage in monthlyboutique incentive program through individual and teamgoals.
- Operate point of sale system ensuringaccurate guest folios
- Maintain thoroughknowledge about all aspects of spa facility treatments fitnesscenter pool and hotel policies andprocedures.
Ensure the facility is inpeak condition at all times by actively circulating andreporting / entering work orderspromptly.
Qualifications :
Yourexperience and skillsinclude :
- Servicefocused personality is essential; experience is anasset
- Fluency in English; additional languagesare a plus
- Minimum of 2 years experience in spaor hospitality industry
- A passion for spa andwellness
- Previous experience in a luxuryenvironment is an asset
- Previous experience inretail sales an asset
- Diploma or Degree inhospitality or related field anasset
- Careerminded individual with strongpersonal initiative and a desire to achieve the departments visionand goals
- Highly organized resultsoriented withthe ability to be flexible and work well under pressure in afastpaced changing environment
- Strongcommunication and interpersonal skills both written and verbal witha professional appearance anddemeanor.
- Energetic individual who is able toprioritize to complete many diverse tasksconcurrently
- Computer literacy in Office WordExcel
- Previous experience in booking softwareanasset
RemoteWork : EmploymentType :
EmploymentType : Fulltime
Fulltime
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