Service client%C3%A8le Offres d'emploi - Vancouver, BC
Dernière mise à jour : il y a 1 jour
Domain : Insurance and Special Markets.Report to the Team Lead / Manager, Client Service in the iA Special Markets division.
Initiate communication or reply to a varying complexity of telephone / email ...Voir plusDernière mise à jour : il y a 1 jour
Nous bâtissons une banque axée sur les relations pour un monde moderne.Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.À la Banque ...Voir plusDernière mise à jour : il y a plus de 30 jours
Do you take pride in helping others and providing excellent client service? Does problem solving excite you?.Keep reading to find out how this role may be a great fit for you!.We are thrilled you h...Voir plusDernière mise à jour : il y a plus de 30 jours
TT Acquisition is a Promotional Marketing and Advertising firm located in the heart of Burnaby.We are currently looking to hire a Client Service Representative to help us achieve our goal of enhanc...Voir plusDernière mise à jour : il y a 9 jours
NXTGEN MARKETING is a thriving and fast-growing company that is currently seeking an outstanding Client Representative to join us at our Surrey, BC office.
We are looking for a passionate and driven...Voir plusDernière mise à jour : il y a 1 jour
Looking for Management Professionals!.GardaWorld is always looking for Management Professionals for our Security Services business line based out of our Vancouver office.
This role provides you with...Voir plusDernière mise à jour : il y a 18 jours
DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry.
With an open SaaS platform that supports easy consolidation and enr...Voir plusDernière mise à jour : il y a plus de 30 jours
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!.
We are BC’s largest insurance broker, growing 15% year over year! We ...Voir plusDernière mise à jour : il y a plus de 30 jours
We are seeking a talented individual to join our.This is a hybrid role that has a requirement of working at least three days a week in the office.
The qualified candidate will exhibit strong integri...Voir plusDernière mise à jour : il y a 9 jours
We are seeking a Client Representative to join our dynamic team.In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support.You wil...Voir plusDernière mise à jour : il y a 5 jours
If you are a current associate, you will need to apply through our internal career site.Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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IA Financial GroupVancouver, British ColumbiaIl y a 1 jour
Salaire
50 000,00 $CA – 60 000,00 $CA par an
Type de contrat
- CDI
Description de postePost-secondary education or experience in the insurance domain. Detailed knowledge of group insurance benefits and marketplace including contractual provisions. 1+ years industry-related experience or in high volume customer service environment. Advanced level of French and English language skills, both oral and written, as the individual will be required to respond to clients, policy holders, brokers and internal teams, translate and review documents and perform administrative tasks in French and English on a daily basis. Ability to identify process improvements. Knowledge of all iA Special Markets products is an asset but can be gained on the job. Must be a fast and independent learner. Good organizational and multi-tasking skills. Good analyzing, decision making problem solving, negotiation and conflict resolution skills. Sense of urgency (prioritization and time management). Strong team player. Asset : LOMA / CEBS certification and knowledge of Term Life, Critical Illness, and AD&D.
Description
Domain : Insurance and Special Markets
Language : French and English
Mode : Remote
Start : As soon as possible
General Responsibilities :
- Report to the Team Lead / Manager, Client Service in the iA Special Markets division.
- Initiate communication or reply to a varying complexity of telephone / email queries from insured or potential clients, brokers, and policyholders, third party administrators and consultants about group term insurance products. (English and French).
- Maintain client records and process change requests.
- Translate / Review French and English documents and reviews marketing materials as required.
- Collaborate with other team members to assist with training, processing, and implementing procedural changes.
- Communicate ideas for documentation to keep the training path up to date.
- Play a key role in continuous analysis of set procedures and guidelines;
- Provide suggestions for improvement / Identifies key issues and escalate to Team Lead / Manager then follow through on agreed course of action to ensure excellent client service.
- This role will be a mix of client services (50%), administration (40%) and teamwork (10%).
Desired Profile :
Compensation :
The typical hiring range for this position is from CAD 50,000 and CAD 60,000 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.
At iA, we are committed to a market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.
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