What you’ll do
The Bilingual Customer Service Representative is the first point of contact for customers requiring assistance with our retail outlets, as well as providing assistance to our online Customer Service Team when necessary.
This exciting opportunity will allow you to assist customers by clarifying product features and benefits along with providing resolutions for concerns and queries.
The successful candidate will have the ability to deal tactfully and professionally with customers and store management teams in a fast-paced environment.
Provide live customer service to our retail customers
Handle high volume of inbound calls and emails
Manage issues to resolution research and resolve problems while communicating directly with customers, marketing team, purchasing team, and physical store customer service agents
Track all customer calls and emails in the customer service database
Who you are
We are looking for individuals who are :
Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment
Action oriented, and comfortable taking calculated risks to better serve our customers and business
Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
Inclusive leaders who build and develop teams that effectively anticipate and respond to disruption, while consistently delivering strong performance
If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then this is definitely the place to be.
What you bring
High School Diploma or equivalent, education in a related field would be considered an asset
1-3 years’ of direct customer service experience is required
Bilingual in English and French is required
Previous retail in-store experience or customer care call center experience is required
Knowledge of online retail or product knowledge in the sporting goods industry
Experience with Word, Excel, Outlook, and customer service databases is required
Must be able to work evenings and weekends
Schedule will be 8 AM MST -4 PM MST Monday-Friday
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.
Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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