Customer Service Representative - Toronto Service Centre

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We're looking for a Customer Service Representative, Toronto Service Centre. join the our growing team at the Intact Service Centre located 64 Fordhouse Blvd, Toronto.

What you'll do here :

Be responsible for providing front-line customer service within the Supply Chain Department, which includes greeting customers upon arrival at our fast-paced customer facing Intact Service Centre

Be the first point of face-to-facecontact with customers, responding to their inquiries, complaints, anticipating their needs anddocumentinginformation.

Identify opportunities to drive process improvements that positivelyimpactthe customer’s experience in a holistic approach.

Respond to internal and external customer's enquiries which include completing anddocumentinginquiries received from claimants and provide information based on Intact’s standards and procedures in acourteousandrespectfulmanner.

Inconsultationwith others, you will interpret, check and update various documents and data for various business lines, confirming accuracy andidentifying issuesor errors.

Document and direct inquiries and assignments to appropriate individuals or units.

Perform routine administrative functions such asfile processingas requested by the Service Centre Manager

What you bring to the table :

University Degree or College Diploma preferred.

Availability to work a total of 35 hours per week within the Intact Service Centre operating hours : Monday to Friday 7 : 00 am to 7 : 00 pm, and select Saturdays 9 : 00 am to 5 : 00 pm and Statutory Holidays 9 : 00 am to 5 : 00 pm

Minimum of 1 yearcustomer serviceexperience.

A valid full G driver’s license, with a clean driving record; able to drive manual and automatic transmission; and prepared for light physical work cleaning vehicles is an asset.

Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.

Ability to work on your feet for extended periods of time.

Legendarycustomer serviceandcommunication skills.

Ability to carry out instructions provided in written, oral, or diagram form.

Ability to deal with andsolve problemsinvolving specific parameters in standardized situations.

Ability to work in a fast pace, high pressure environment.

Team playerwith ability to share job responsibilities of others when called on.

Knowledge of Insurance is an asset.

Familiarity withMS Office Products

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.