Manager, Information Technology and Innovation

York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their long-term careers and personal success.

Together, we can make things right for our communities, our planet and our future.

Osgoode Professional Development (OsgoodePD) is a revenue-generating professional education branch of Osgoode Hall Law School, that operates within a highly competitive commercial market for professional and executive continuing education.

OsgoodePD offers degree and non-degree programs to both local and international students in full-time and part-time graduate degree LLMs, non-degree certificates, seminars and skills workshops, summer school and bridging programs, webinars, and custom training for corporations and government.

OsgoodePD is located at both the York University campus and O downtown Toronto office with programs delivered in multiple formats and delivery modes within and outside of Canada

The Manager, Information Technology and Innovation role develops strategies, in support of business needs and processes, for development, management, implementation, evaluation and financial planning, and monitoring of technologies across OsgoodePD.

These responsibilities span digital and distributed learning technology, marketing databases, CRM, Content Management Systems, project management tools, e-commerce, and Learning Management Systems.

The role also oversees local application integration with York University's student information and learning management systems.

The role builds and maintains effective relationships with York and Osgoode IT teams to ensure a high level of customer service provision of services is provided.

The role is responsible for user support and the ongoing evaluation of the functionality and user experience of both internal and OsgoodePD customer facing systems, implements and manages security, integrity and backup procedures, schedules upgrades, and manages / conducts quality assurance testing.

The role ensures systems are modified to operate reliably, ensures remote access, develops maintenance procedures, and implements, and keeps apprised of new technology for continual advancement of OsgoodePD's business goals.

To be considered for this opportunity, you will bring the following :

Education :

• Bachelor's degree in a relevant discipline, such as information technology, management sciences, computer science / studies or software / computer programming engineering.
• PMP Certified or Certificate in Project Management.

Experience :

• 5 years of related experience.
• 4 years management experience.
• Experience with educational technology.

Skills : Knowledge

Knowledge

Expertise in IT governance, systems development methodologies, security, policy development, regulatory / legal issues, and best practices.

Expertise in contracting, negotiating, developing and maintain successful partnerships and alliances.

Knowledge of workstation hardware and software installation and support, including experience in network configuration and administration.

Web server administration and familiarity with modern web publishing applications.

Knowledge of recruitment, training, employment standards / labour relations and health and safety policies and procedures.

Knowledge of wide range of end-user applications (e.g., e-mail, graphics programs, word processing).

Knowledge of dealing with system complexities, such as multiple systems, integration challenges, privacy, seamless interfacing.

Knowledge of developing and executing transformational IT solutions.

Knowledge of virtual machines and architecture.

Familiarity with using various software (MS office, Adobe suite), SIS, CRM systems (SalesForce), learning management systems, social media, mobile applications, web-based communications, research and analytical tools, distance learning technologies such as MediaSite and Vidyo, web development, production equipment and production process.Skills

Effective communication and presentation skills.

Ability to develop and lead a cohesive team and manage performance and productivity.

Proven record of achieving high levels of client satisfaction and operational efficiency through service design

Effective customer service skills.

Effectively cultivate relationships with internal and external partners.

Effective planning, prioritization, and organizational skills to meet timelines.

Effective judgment, discretion, problem solving skills and initiative.

Effective analytical skills.

Adaptive and flexible, with ability to monitor and evaluate progress towards goals.

Ability to lead continuous improvement initiatives.

Strategic planning, project management, technical management data centre management, developing budgets, and quality management skills.

For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal (www.

yorku.ca / jobs) and refer to posting 109045.

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit : http : / / hr.

info.yorku.ca / benefits /

Additional Notes :

Normal office environment. Located at 1 Dundas St, with a frequent need to visit 4700 Keele St (York U main campus).

Access Full Position Posting

Compensation :

York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award.

Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.

Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation.

York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community.

Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and / or are using your rights under a collective agreement to view and / or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE : Applications must be received by 11 : 55 pm EST on the posted deadline date, if applicable.