Sales Engineer

About Us :

Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.

About our client :

Our client is an SaaS / IT firm committed to crafting secure, reliable, and scalable APIs that streamline manual processes for businesses.

About You :

We are looking for an incredible Sales Engineer who is passionate about selling and solving customer problems . You will be responsible for bridging the gap between sales and engineering, and deliver solutions that meaningfully impact our customers.

The Role

• Assist engineering team in creating applications using NodeJS, TypeScript, MongoDB, React, and AWS
• Help bridge the gap between the sales and engineering teams
• Conduct product demonstration alongside the sales team
• Manage a number of touchpoints on each lead in the pipeline to identify, engage, and develop relationships with potential clients
• Attend prospect calls and address their requirements
• Deliver a delightful post-sale experience with the client by handing them off to our technical account manager
• Strategize with marketing team to innovate & improve the overall sales process
• Achieve predefined sales KPIs
• Work with product management to plan features and estimate their complexity
• Manage a portfolio of key clients
• Identify attrition risks and develop custom retention plans
• Be a voice for accounts internally and other team members to understand product concerns, shortcomings, and missing features that are retention risks

You are the ideal candidate if you :

• Have a minimum of 1+ years experience in a full stack engineering or developer position, preferably in the tech / startup universe.
• You are comfortable speaking to prospects and have great telephone and email etiquette
• Have experience with JavaScript / TypeScript - we’re a Node.js, TypeScript, React platform
• Have deployed applications on AWS
• Have strong knowledge of REST API services and how they are designed
• Have experience working with and creating REST API documentation
• Have strong written and communication skills, with the ability to explain complicated technical systems in a way that non-technical people can understand
• Are perpetually curious and always learning - whether about the latest languages, frameworks, best practices or the tech industry in general
• Are a team-player - our team is small and mighty, and we collaborate constantly - we want someone who is always willing to pitch in

If you join us, you will have :

• The opportunity to help shape our client and its engineering practices as it scales
• A huge impact building automated solutions with the potential to go international
• Personal and professional growth. We care about getting better everyday and levelling up. Our goal is to make Our client a step-change career opportunity.
• A competitive salary + equity for the right candidate (in the future)

We believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority.

We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.