RQ07435 - Systems Analyst - Intermediate

Description :

Technicalexpertise and coordination of administration monitoring managementimplementation and supportof :

• Desktopsand network and serverenvironments
• AmbulanceCommunication Centre (ACC) integrated 911 solutions such as CADradio phone GIS and paging within one or more assigned ACCs
• Paramedicand Ambulance Communication Officer technical subject matterexpertise in multiple technology related projects including but notlimited to Radio Telecom Satellite Systems and Digital VoiceRecording andRetrieval
• Executeand support 911 dispatch centres emergency COOP activationplans
• 24 X7 onsite and remote support of all emergency 911 ambulancedispatching equipment in the province in support of the ministry scompliance and oversight of the Land AmbulanceAct
• Coordinateadministration monitoring management implementation and support ofdesktops and server environments Ambulance Communication Centre(ACC) integrated 911 solutions such as CAD radio phone GIS andpaging within one or more assigned ACCs
• Providerealistic work estimates to support project planning; capturebusiness requirements and update business rules based on therequirements
• Providetechnical Paramedic and Ambulance Communication Officer subjectmatter expertise for multiple technology related projects includingbut not limited to Radio Telecom Satellite Systems and DigitalVoice Recording andRetrieval

Responsibilities :

• Providesenior technical expertise project leadership and coordination ofactivities in the development implementation and maintenance of adiverse range of cost effective I&ITsolutions.
• Providetechnical advice to clients and leverage Public Sector I&ITsolutions and applications to meet program / service goals andobjectives ensuringefficiency
• Atechnical diploma or degree in electronics technology from arecognized technical institute / college with extensive knowledge andseveral years practical experience in applying theories principlesand practices of voice data radio information technology andsatellite telecommunications engineering or an equivalentcombination of education and practicalexperience.
• Goodknowledge and experience of integrated voice and data switchingsystems computer data communications architecture radiotrunkingsystems design and P25standards.
• Abilityto analyze results and make cost benefitanalysis.
• Abilityto use basic Radio Frequency test equipment such as wattmetervoltmeter system monitor oranalyzer.
• Knowledgeof basic vehicle electrical systems relative to radio installationandproblems.
• Desktophardware components such as chips motherboards BIOS memory networkcards media interfaces printers and otherperipherals.
• Personalcomputer technologies and operatingsystems.
• LocalArea Network and various networktopologies / configurations.
• Serveroperating system configurations and services and domainarchitectures such as : Windows Internet Name Service Dynamic HostConfiguration Protocol Remote Access Service Internet Protocoladdressing networking addresses printer queues and namingconventions.
• Personalcomputer security threats andsolutions.
• PublicSector Health Services I&IT Cluster Ministry and Branchpolicies guidelines and directives for use and support ofinformation technology and within recognized systems managementpractices and procedures to ensure compliance in all technicalsupport and services provided to theCACC.
• Knowledgeof government Information Technology Infrastructure Library (ITIL)incident problem asset and change management practices projectmanagement and time management methodologies and clients businessprocesses and requirements to recommend technical solutions whichpromotes the Ministry IT strategies and goals while also meetingbusiness needs / priorities ofclients.
• CACCsystems integration and interface requirements to support continuedinteroperability of all systems andservices
• Understandingof emergency health services including ambulance communicationsoperations and practices associated standards policies andguidelines as well as interface with / delivery of other emergencycommunications services (e.

g. police fire) in order to supportcommunications and interface requirements within the context of theemergency servicesframework.

• ITtraining techniques to participate and assist in the delivery oftraining to users and vendors and to develop trainingmaterials.
• Systemsand business operational disciplines and processes; skills innegotiation conflict and problem resolution change management andproject coordination;

current knowledge in new technologies andtrends that may benefit emergency healthservices.

• Currentand emerging telecommunications systems technologies includingvoice data satellite information technology and radiotelecommunication systems used in the CACC environment in order toprovide technical expertise advice and troubleshooting support forcommunications systems within the assignedCACCs.
• Telecommunicationsinstallation configuration testing and diagnostic procedures toolsand equipment (e.g. wattmeter voltmeter tone generator GUIbased andDOS / Character based applications) and vehicle electrical systemsrelative to radio installations and problems to coordinate / performinstallations configurations testing and maintenance as an onsitetechnicalexpert.
• Knowledgeof and can interpret and apply relevant sections of relatedlegislation (e.g. the Ambulance Act Personal Health InformationProtectionAct).
• Travelrequired

Requirements

Experienceand Skill SetRequirements :

Musthaves :

• 5years experience as a systemsanalyst.
• Experiencewith the projects related to 24x7 critical environments andoperations
• Experienceworking in the PSRN project
• Understandingof emergency health services including ambulancecommunications.

Skill SetRequirements :

CoreSkills :

• Knowledgeof systems analysis and design methods and techniques to developsystem solutions and to manage servers andapplications
• Demonstratedknowledge of testing and implementation methods and practices fortesting andacceptance
• Experiencein the application of theories principles and practices of voicedata radio information technology and satellite telecommunicationsengineering.
• Experiencewith Local Area Network and various networktopologies / configurations
• Experiencewith systems and business operational disciplines and processes;skills in negotiation conflict and problem resolution changemanagement and project coordination;

current knowledge in newtechnologies and trends that may benefit emergency healthservices.

Abilityto use basic Radio Frequency test equipment such as multimetervoltmeter system monitor oranalyzer

TechnicalSkills :

• Knowledgeof server and network technologies hardware and facilitiesrequirements (data centres) along with IT security policies toidentify and evaluate IT options for clients and to design developand implement technologysolutions
• Experiencewith IP based telephony system such as Avaya and CTI (ComputerTelephony Integration)solutions
• Experiencewith integrated voice and data switching systems computer datacommunications architecture radiotrunking systems design and P25standards
• Experiencewith VHF and UHF radiotechnologies
• Experiencewith public safety dispatch systems integration and interfacerequirements to support continued interoperability of all systemsandservices
• Understandingof emergency health services including ambulance communicationsoperations and practices associated standards policies andguidelines as well as interface with / delivery of other emergencycommunications services (e.

g. police fire) in order to supportcommunications and interface requirements within the context of theemergency servicesframework.

Knowledgeof current and emerging telecommunications systems technologiesincluding voice data satellite information technology and radiotelecommunication systems used in the public safety communicationscentre environment in order to provide technical expertise adviceand troubleshooting support for communications systems within theassigned public safety communicationscentre

Analytics :

• Knowledgeof project management methodology analytical tools and processesand tendering process to support projects and development ofprojectplans.
• Analyticaland problem solving skills to assess business and technologyrequirements evaluate the functionality of new software andhardware
• Experiencein working on multiple projects at the sametime
• Experiencein working on multiyearprojects

Communications :

• Oraland written communication and presentation skills to explaincomplex information understand client technology requirements andprepare various technical and status reports materials and businesscases
• Interpersonalskills to explain technology solutions andrecommendations
• Strongverbal and written communicationskills
• Stronginterpersonal and negotiationskills
• Ademonstrated team player with a proven track record for meetingdeadlines

Experience and Skill Set Requirements : Must haves : 5+ yearsexperience as a systems analyst. Experience with the projectsrelated to 24x7 critical environments and operations, Experienceworking in the PSRN project Understanding of emergency healthservices, including ambulance communications.

Skill SetRequirements : Core Skills : Knowledge of systems analysis and designmethods and techniques to develop system solutions and to manageservers and applications Demonstrated knowledge of testing andimplementation methods and practices for testing and acceptanceExperience in the application of theories, principles and practicesof voice, data, radio, information technology and satellitetelecommunications engineering.

Experience with Local Area Networkand various network topologies / configurations Experience withsystems and business operational disciplines and processes;

skillsin negotiation, conflict and problem resolution, change managementand project coordination; current knowledge in new technologies andtrends that may benefit emergency health services.

Ability to usebasic Radio Frequency test equipment such as multi-meter,voltmeter, system monitor or analyzer Technical Skills : Knowledgeof server and network technologies, hardware and facilitiesrequirements (data centres) along with IT security policies toidentify and evaluate IT options for clients and to design, developand implement technology solutions Experience with IP basedtelephony system such as Avaya and CTI (Computer TelephonyIntegration) solutions Experience with integrated voice and dataswitching systems, computer data communications architecture,radio-trunking systems design and P25 standards Experience with VHFand UHF radio technologies Experience with public safety dispatchsystems integration and interface requirements to support continuedinteroperability of all systems and services Understanding ofemergency health services including ambulance communications,operations and practices associated standards, policies, andguidelines as well as interface with / delivery of other emergencycommunications services (e.

g. police, fire) in order to supportcommunications and interface requirements within the context of theemergency services framework.

Knowledge of current and emergingtelecommunications systems technologies including voice, data,satellite, information technology and radio telecommunicationsystems used in the public safety communications centre environmentin order to provide technical expertise, advice and troubleshootingsupport for communications systems within the assigned publicsafety communications centre Analytics : Knowledge of projectmanagement methodology, analytical tools and processes, andtendering process to support projects and development of projectplans.

Analytical and problem solving skills to assess business andtechnology requirements, evaluate the functionality of new softwareand hardware Experience in working on multiple projects at the sametime Experience in working on multi-year projects Communications : Oral and written communication and presentation skills to explaincomplex information, understand client technology requirements andprepare various technical and status reports, materials andbusiness cases Interpersonal skills to explain technology solutionsand recommendations Strong verbal and written communication skillsStrong interpersonal and negotiation skills A demonstrated teamplayer with a proven track record for meetingdeadlines