Senior Manager, Business Analysis & Experience Design

Application Deadline :

07 / 04 / 2024

Address : 250 Yonge Street

250 Yonge Street

Job Family Group : Customer Solutions

Customer Solutions

Designs, develops, tests, implements, measures and manages Procurement processes for small to large transformation initiatives.

Ensures that process design reflects current business strategy and business / stakeholder requirements and supports the desired customer experience.

This hybrid role is a people management role with two to three employees.

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints.

Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product.

Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that consist of business analyst, solutions design experts / specialists, UX designers, content editors that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business / group.
• Provides strategic input into business decisions as a trusted advisor. Acts as the business voice advocating for improvements that serve better business outcomes during the transformation lifecycle and digital roadmap.
• Acts as a subject matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Stays abreast of industry and business trends through benchmarking and / or participation in professional associations.
• Influences and negotiates within context of digital program execution to achieve business objectives and reports on success metrics as part of the continuous improvement framework and feedback loop.
• Identifies emerging issues and trends to inform decision-making.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Develops the business case by identifying needs, analyzing potential options and assessing expected return on investment.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Creates simple prototypes that convey the intent of initial ideas and thoughts.
• Understands the user and business needs and transforms them into a digital experience.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Supports change management plans for digital programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behavior.
• Leads requirements gathering workshops customizing approach based on the needs of the program and stakeholder groups. Develops close relationships with stakeholders ensuring mutual trust is built and expectations are clearly communicated.
• Defines frameworks for requirements gathering and elicitation, recommending functional design options to stakeholders and documenting final design decisions based on product or program delivered.
• Tracks and maintains a comprehensive backlog of enhancement ideas, improvement plans, business wish-lists, product backlogs, deferred initiatives for ongoing review and prioritization.
• Reviews proposed function / project team outputs for implications to workflow design.
• Collaborates in the design, implementation and management of core business / group processes and opportunities and historical changes with the program delivery and product management team.
• Designs products and solutions in partnership with the product development teams based on business requirements and best practices.

Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

• Streamlines, simplifies and continuously improves existing processes and partners with technology partners to develop holistic design incorporating industry best practices and thought leadership from individual analysis and interpretation.
• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
• Streamlines and standardizes documentation templates including Business & Functional requirements documents, fit-gap analysis, design log / documents, testing plans, exit reports etc.
• Ensures all processes meet established standards, effectively utilize templates and tools to track minimal requirements, compliance and operational effectiveness standards.
• Looks for opportunities to eliminate, simplify and automate processes, functional design, workaround solutions to business problems.

Recommends approaches or changes to improve processes to improve overall efficiency.

Develops detailed user journey maps as part of the discovery process during the onset of major transformation initiatives.

Keeps a log of ongoing user pain points and recommends new solutions to problems as they are made available via innovative practices, new digital solutions or out-of-box thinking.

• Promotes functional design and agile delivery con established methodologies and tools / system / technology.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and / or streamlined reporting.
• Participates in the integration of Core Process transformation across business / groups to deliver process improvements for productivity savings and enhanced customer / employee experience.
• Ongoing refresh of solution design playbooks and training materials, provides business user training plans for new enhancements and release plans
• Develops User Acceptance Testing Strategy for Procurement Digital Programs and other transformation initiatives.
• Tracks and monitors testing progress and leads group efforts on overall testing scope, approvals and exit criteria definition.

Define scenarios and scripts that are repeatable and reusable for future implementations.

• Acts as liaison between the business and technology teams ensuring clear and effective communication flow on strategy, requirements and delivery expectations.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications :

• Typically 7+ years of relevant experience and / or certification in related field of study or an equivalent combination of education and experience - Required
• Possesses a deep understanding of and problem solving ability for issues within the business / group - In depth / Expert
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In depth / Expert
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Inquisitive and good people skills - In depth / Expert
• Stakeholder analysis & Influence skills - In-depth / Expert
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Process mapping and process re-engineering - In Depth / Expert
• Able to manage ambiguity - In depth / Expert
• Data driven decision making - In-depth / Expert
• Knowledge or experience in Procurement processes, procedures and controls - Asset / Good to Have
• Experience in SaaS software implementation and transformation programs - Asset / Good to have

Experience in the following is an asset :

• Design Pattern / (User Behavior).
• Emotional agility.
• Adaptability.
• Business Requirements Definition, Analysis and Mapping.
• Accessibility.
• Responsive design.
• Storytelling.
• Usability Evaluation.
• Design Thinking.
• Human Centricity aspects.
• User Experience Design.
• User Research.
• Customer Centricity.

Compensation and Benefits :

$92,400.00 - $171,600.00

Pay Type : Salaried

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : https : / / jobs.

bmo.com / global / en / Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https : / / jobs.bmo.com / ca / en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property.

BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.