DESCRIPTION
The Retail Business Manager is a key client service position responsible for all aspects of day-to-day client management & business growth.
This hybrid role engages directly with clients to understand their goals & challenges in order to develop Retail programs & services that deliver results.
The core responsibilities of the Retail Business Manager are :
- Driving revenue growth
- Margin delivery
- Client satisfaction & retention
RESPONSABILITÉS
Day to day, the Retail Business Manager :
- Drives growth with existing clients & fosters new business opportunities within portfolio of assigned clients.
- Identifies & drives key initiatives that deliver mutually beneficial results for Acosta & clients.
- Partners with the Syndicated Retail sales team & Internal Operations leaders to develop action-oriented Retail strategies that deliver results.
- Outlines data reporting requirements, analyzes business results, & reports key insights to shape future strategy.
- Manages communication between clients & Retail teams.
- Monitors & communicates with key stakeholders any new product introductions, programming changes, training initiatives, & special needs from the client to the field team.
- Responds to & resolves issues in a timely manner, balancing customer satisfaction, quality, and relevance.
- Seeks out & shares best practices.
- Supports new business development & other duties as assigned.
LES QUALIFICATIONS
Experience Requirement :
- 3+ years of account management or operation / management experience in a broker environment OR any similar combination of education & experience.
- Excellent relationship building skills; proven success in relationship building and management.
- Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.
- Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
- Experience in anticipating client needs & developing solutions.
- Experience in Grocery or Walmart preferred.
- Bilingual in English & French preferred but not required.
The successful candidate should also exhibit the following ACOSTA values :
- People Minded : Must show dignity & respect to all people.
- Integrity : Must exemplify the highest degree of ethical behavior.
- Results Oriented : Must show passion, pride, & commitment to succeed.
- Trust : Must be honest, sincere, & confident.
- Teamwork : Must build trusting relationships.
- Innovation : Must progress through a combination of creativity, common sense, & vision.
- Balance : Must maintain an optimistic attitude & keep perspective on what is important in life.
Successful candidate will work Hybrid, from our HQ Corporate office in Mississauga, ON.
About Us : Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada.
Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants.
Acosta, and its subsidiaries, is an Equal Opportunity Employer.
Catégorie d'emploi : Retail
Type de position : Full time
Unité commerciale : Sales
Échelle salariale : $70,000.00 - $75,000.00
Company : Acosta Canada Corporation
Req ID : 2442
J-18808-Ljbffr
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