Director of People & Culture

Hi! We're ContactMonkey. Our mission is to transform the way organizations communicate internally : making work more human.

Proudly Toronto based, we have been helping businesses boost growth and productivity through their internal communications all around the world.

Today, brands such as Rogers, IKEA and KPMG use our powerful tech stack to create, send, and track HTML email within Outlook or Gmail.

2023 was a great year at ContactMonkey and 2024 is off to an amazing start. Here's what we've been up to :

• Winner of the 2023 Deloitte Technology Fast 50™ awards program as one of the fastest-growing technology companies in Canada based on the highest revenue-growth % for over 4 years
• Recognized in Deloitte Technology Fast 500™ as one of the fastest growing companies in North America
• Ranked by the Globe & Mail as one of Canada's fastest growing companies
• And finally to cap off the year, we just raised a $55 million Series A funding!

We understand that joining a team is one of the most important decisions you make , and adding a team member is one of the most important decisions we'll make.

Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you!

About the job :

As the Director of People & Culture, you will be responsible for attracting, developing, and retaining top talent while fostering a supportive and inclusive workplace environment.

This role reports directly to the CEO and will collaborate closely with the executive team to ensure our people and culture initiatives align with our business goals and values.

But this isn't your regular run of the mill HR leader, there's an ambitious twist : we want ContactMonkey to be the best place to work in Canada.

And we want you to play a pivotal role in that goal.

Your impact :

• Head and build the People and Culture team at ContactMonkey and the team around it as the company grows
• Use data and analytics to assess HR initiatives' effectiveness, identify trends, and make data-driven decisions to improve organizational performance.
• Manage quarterly and annual audits for the company
• Develop and implement all policies and procedures for the People & Culture department and ensure consistency across the company
• Run performance evaluation systems, providing feedback to employees, and ensuring that performance management processes are fair and effective.
• Manage compensation and benefits programs to ensure they are competitive and aligned with industry standards.
• Manage a team that develops and executes day-to-day people,talent acquisition and culture initiatives encompassing all aspects of life at ContactMonkey
• Handle employee relations issues, resolve conflicts, and promote a positive work environment by working closely with managers and employees to address concerns and foster a supportive and inclusive workplace where all employees feel valued and respected.
• Organize employee events, implement recognition programs, and promote diversity and inclusion initiatives.
• Strategize how we continue to maintain and strengthen our culture as we grow

About you :

• 8+ years of experience in HR / People Operations, including at least 3 years in a managerial role
• Mission-driven with strong communication and collaboration skills
• The ability to commute to our downtown Toronto office 2-3 days a week
• Experience working in a startup or fast-growing tech company
• Deep understanding of Employment Standards and employment equity regulations
• Thrive in a fast-paced environment who can change direction and pivot with competing priorities
• Positive can-do attitude, team player and passionate about entrepreneurship

How you can stand out :

• Experience as an HRBP
• Led the change management and logistics of an office move

What we bring to the table

Comprehensive benefits program (health & dental) with $2000 towards mental health services and support

5 Health days per year

Monthly stipend for personal and professional growth

Stock option plan

Generous vacation package

1 personal day to do as you please

Summer hours in July and August

Work from anywhere in the world for 6 weeks

Downtown Toronto office for a change of workspace routine

A supportive team that celebrates successes and tackles challenges together

Our team is reimagining what it means to send and receive valuable communications to an entire workforce. By joining ContactMonkey, rest assured our wickedly smart, high-performing team members will challenge you to learn and grow every day.

We value great work and great ideas in everything we do. We're looking for talented people who want to grow their career with us while making an impact with groundbreaking ideas.

Equal Employment Opportunity

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications;

if you don't have all the listed qualifications, we encourage you to apply anyway!

ContactMonkey does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.