Quality Control Technician

• This position is responsible : for performing quality checks (QC) on instruments and parts returning from the field whether from demo loan or customer return for credit;
• managing RMS inventory returned from the field; preparing export documentation for instruments and parts returning to the factory for repair or credit;

performing instrument installations and in-house repairs.

• Perform quality checks (QC) on instruments and parts returning from the field, from demo loan or customer return for credit
• Manage RMS inventory returned from the field or customers.
• Prepare RMA and export documentation for instruments returning to the factory for repair
• Perform instrument installation / break down for in-house demos and trainings
• Provide tech support for part number identification and software licensing, distribution
• Manage FSE tools inventory and calibration in conjunction with the Quality Assurance manager
• Perform in-house repairs / phone support for FDT / Matrix and all other mail-in devices
• Provide logistics support for Exchange only devices
• Perform other job-related duties and projects as assigned.

Qualifications :

• Associate’s Degree, or equivalent, from two-year college or technical school, or three (3) years related experience and / or training.
• Excellent basic computer skills including use of Microsoft products, including Outlook, Excel, Word and Teams
• Excellent organizational and communication skills, ability to communicate efficiently and effectively (verbal & written) with the team and customers
• Ability to prioritize tasks based on daily business demands
• SAP / CRM experience is preferred.
• Comfortable working in a professional, hands on environment
• Ability to follow verbal and written instructions
• Ability to work independently with minimal supervision.
• Thirty percent of an average workday is spent standing, walking, lifting and bending.
• Lifting of no more than 80 lbs.

Working Conditions and Special Demands :

Travel might be needed up to 5%

Along with appropriate training and experience, this position requires an analytical thinker who also possesses excellent communication and interpersonal skills.

This position is based at our Toronto office, offsite assistance may also be required

Your ZEISS Recruiting Team :

Jo Anne Mittelman