Inside Sales Representative
- Cultivate customer relationships that ensure long term retention and future sales opportunity.
- Handle inbound, unsolicited prospect calls and convert them into sales. Accurately calculate price quotations, discuss credit terms, prepare sales orders and compile reports with accuracy.
- Respond and follow up with customers in a timely and professional manner.
- Investigate and expedite the resolution of customer problems and complaints while managing expectations.
- Source and purchase irregular and / or out of stock items while following up to ensure on-time delivery.
- Update changes to existing accounts and enter new customer information into corporate database.
- Conduct proactive sales efforts to expand business including cold calling prospects.
- Collaborate with management to determine effective strategic sales approaches.
- Other duties as assigned.
Accountabilities of this role are listed below, but are not limited to the following :
Achieving or succeeding monthly sales quotas as determined by management
Assisting in the resolution of customer issues as necessary. Producing and submitting reports, documentation as directed and specified by management
Reporting customer complaints to the Inventory / Quality department in a timely manner.
Educate and close prospects and warm leads.
Work diligently, efficiently, and closely with the Outside Sales team to meet the expectations of our client base.
Qualify prospects, develop & maintain customer relationships throughout the sales cycle, and close sales transactions.
Job Requirements
Post-secondary education and / or experience in cold calling and sales
Competitive, and self-motivated attitude
Proficient with MS Office (i.e. Word, Excel, Outlook)
Strong math aptitude
Detail oriented
Strong interpersonal and communication skills
Strong customer management and follow-up skills
Problem solving / conflict resolution and negotiation skills
Ability to work well and excel while working with a team or individual
Metal Industry experience : 2 years (required)
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