Director of Consulting Services

Job Description

The Director, Consulting Services role is a key role in our delivery organization, as they will serve as the Director of Consulting Services on a portfolio of D365 implementations.

A Director, Consulting Services should have established consulting delivery leadership experience and extensive enterprise business application experience with preferred focus on Microsoft Dynamics (Customer Engagement) delivery experience.

The Director, Consulting Services will own the client relationship and act as their advocate and trusted advisor as they map out their business transformation while providing a single point of accountability for our engagements.

In this role you will be expected to provide leadership, guidance, oversight and direction to multiple concurrent projects across the breadth of Hitachi Solutions offerings and how Hitachi’s capabilities can best serve our customers.

This is a billable position and candidates will be expected to maintain a specified level of utilization per the role’s defined compensation package.

Duties and Responsibilities

• Providing leadership to our Clients and D365 Customer Engagement Delivery teams to ensure expectations are aligned and commitments are met.
• Oversee project scope discovery and development.
• Oversee the development and delivery of Change Orders
• Working with project sponsor to develop project charter, goals, and priorities
• Facilitating risk assessment / mitigation sessions and follow through risk management with a balanced and business priority-driven approach.
• Leveraging a solid understanding of the project management life cycle and related principles, methodologies and best practices and improves such processes and execution.
• Monitor and validate project budget reporting.
• Ownership of project P&L, including expected metrics (sold revenue, revenue margin and margin percent).
• Responsible for overseeing the delivery of Steering Committee deliverables.
• Proactively provide frequent communication and updates to both customer executives and internal Hitachi Solutions stakeholders on project progression, current project margin, challenges, threats, etc.
• Participate in ongoing process improvement within Hitachi Solutions around delivery, methodology, and Delivery Excellence.
• Develop and strengthen customer relationships with frequent customer visits.
• Periodically meet with customer onsite to address risks or escalated issues

Qualifications

• Minimum of 10 years’ experience successfully leading full life-cycle Information Technology and Transformations projects, on time and on budget to client’s satisfaction.
• Minimum of 5 years’ Microsoft Dynamics 365 Customer Engagement Delivery Excellence experience.
• Proven experience managing long term client relationships (3+ major client accounts concurrently) and successfully expanding accounts over time.
• Capacity to learn all of Hitachi Solution’s technology and services offerings and match those capabilities to potential client needs.
• Ability to communicate effectively with Senior Management (including business and IT C-level staff) and customers / vendors.
• Balance of business knowledge and people management skills.
• Ability to develop project proposals, comprehensive project budgets, and plans and to contribute extensively through entire engagement lifecycle from sales to delivery.
• Applied experience with Project Management principles, practices, and methodologies.
• Proven success leading projects with budgets up to five (5) Million dollars and lead programs of 10 or more consultants.
• Must be prepared to travel domestically and internationally as required.

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range* : $150,000 to $210,000 CAD

The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements :

Bonus Plan

Medical, Dental and Vision Coverage

Life Insurance and Disability Programs

Retirement Savings with Company Match

Paid Time Off

Flexible Work Arrangements including Remote Work.

REMOTE

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Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and / or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.

com domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.