Tasks / Responsibilities
The IT Technician will be responsible for level 1 and 2 technical support for the company's internal employees.
MORE PRECISELY
- Support employees with difficulties and problems encountered with software and hardware
- Maintain the IT inventory and technical documentation up to date
- Create accounts, install, and configure workstations
- Ensure the availability of IT equipment (switches, routers, fiber, connections, peripherals, etc.)
- Work at the heart of an IT team of around 20 people (Technicians, Administrators, Security, etc.)
- Work in an environment on Windows, Microsoft 365, Jira, ITIL
PROFILE
- 1+ year of experience as an IT Technician
- Professional experience with a ticketing system, Jira being a strong asset
- Strong knowledge of Microsoft 365 support and administration
- Experience with Azure Active Directory (asset)
- Knowledge of the ITIL framework (asset)
- Experience in IT inventory management
- Strong autonomy and desire to stay on the lookout for new IT developments
- AEC, DEP, DEC in computer science or equivalent
- Bilingualism (French required, functional English)
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