Senior Regional IT Support Technician (Bilingual)
goeasy Ltd.Montréal, Quebec, CAEmbark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX . We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work® . We're on the lookout for the best and brightest to join our team!
Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.
What will you be doing?
- Serve as the first point of contact for technical issues for all goeasy lines of business
- Hardware installations, including Imaging and replacing devices
- Manage Support tickets within prescribed SLAs
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by employees
- Walk the employees through the problem-solving process
- Direct unresolved issues to the next level of support personnel or appropriate departments
- Record events and problems and their resolution in ticket logs
- Follow-up and update status and information in tickets
- Identify and suggest improvements on procedures
- Liaise with 3rd party vendors to solve technical problems where appropriate
- Coordinate the resolution of site outages
- Creation of internal purchasing approvals for net-new equipment and services
- Communicate with internal manager, director, and C-level individuals on escalations, as required
- Provide new field users walkthroughs of the technology available to them
What experience do you have?
This is an on-site position requiring attendance 5 days per week on-site at our Montreal office.
Internal Applicants : please apply through the link and provide written endorsement from your current manager.