OST is looking for a Production Operations Manager for a Perm Hybrid role in Mississauga. Please let me know if you would be interested in this below role .
If you are, please apply with a copy of your updated resume and contact details.
Primary Job Responsibilities :
Work with internal departments to lead Telematics related initiatives, focusing on each
departments’ required interaction and involvement.
Provide operational leadership to SCI business units.
Build and manage operational reporting / analysis framework for internal and external
stakeholders.
Create report card for all Dealers focusing on both trial and paid subscriptions.
Troubleshoot production issues by coordinating with IT, Call Centre, and SCI other
necessary business units.
Build and present customer and internal communications (i.e. bulletins, dealer
communication, utilization reports).
Provide ongoing training, and internal communication support, on a variety of Connected
Business topics to internal departments (Customer Care, Academy, PR, etc.).
Create and manage policies and procedures documentation for SCI stakeholders on all
Connected Business topics.
Work collaboratively with other department members to provide service and process
improvement on existing platforms.
Plan and manage the operational budget for the department.
User Acceptance Testing (UAT) support as needed.
Other duties as assigned.
Required Skills / Attributes :
Excellent communication skills (both verbal and written) with ability to build relationships
across business units and facilitate consensus building.
Strong analytical and problem-solving skills.
Strong Power BI and Excel skills.
High attention to detail with focus on quality.
Ability to rally others for a quick resolution to issues that come up.
Ability to detect issues early.
Ability to create reports with detailed analysis and research for multiple audiences.
Self-starter and capable of working with little supervision in a fast-paced environment.
Qualifications :
University Degree (Business or IT preferred).
5-10 years’ experience within an automotive, telecommunications, or engineering
environment.
PMP designation an asset.
Technology savvy with operational experience.
Extensive knowledge of infotainment, IT, and telematics systems.
Knowledge of automotive technology / diagnostic skills an asset.
Industry knowledge in automotive, technology, or communications.
Advanced PC skills (Microsoft applications including Excel, Word, MS Project, Visio,
PowerPoint).
Valid driver’s license (with ability to operate a manual transmission car a significant asset).
Bilingualism would be an asset (French and English).
Additional Requirement :
- Required to work in and around vehicles for testing.
- Required to work in the vehicle garage as well as at a desk
- International travel may be required.
- Ability to work in a fast-paced environment.
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