New Graduates 2024 - Customer Service - Contact Centre (In Office)

THIS ROLE INVOLVES

If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.

If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.

• Service : You will amaze our guests at every touchpoint, including inbound calls, chats, and emails. You will exceed their expectations of friendly, efficient, and helpful service.
• Education : You will develop a quest for knowledge to understand the brands you represent and the locations to which we travel.
• Problem Solving : You will identify, research, and resolve issues to utmost customer satisfaction.
• Collaboration : You will partner with your manager and teammates to meet your individual goals and contribute to the overall service goals for the brand.
• Taking initiative : You will be proactive in keeping up with relevant product updates and trainings.
• Nurturing : You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.
• Growth Opportunities- We provide opportunities to grow within the contact center, including onto the sales team, where you will match our vacation product with our guests’ needs.

RECIPE FOR SUCCESS

• Customer service oriented : You have a desire to anticipate, recognize, and exceed guests’ needs.
• Attentive to details : Providing quality is important to you - you know that being accurate and thorough contributes to a positive guest experience.
• Enthusiastic : You are ready to tackle any challenge with a positive attitude.
• Balanced : You can maintain focus while prioritizing a multitude of tasks.
• Tech savvy : You welcome the opportunity to learn new software programs.
• A top performer : You have high standards and hold yourself accountable to your work.
• Flexible : You can adapt quickly to our fast-paced environment.

PERKS

• Growth - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses.
• Paid sick days.
• Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too.

We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy.

We ensure that travel is a force for good and that we MAKE TRAVEL MATTER