Privilege Access Management L3 support Engineer

Position : Privilege Access Management L3 support Engineer

Working location : Toronto, Winnipeg or London , Canada

Years of Experience :

8+ years of experience in operations OR deployment & implementation of Privileged Access Management using CyberArk solution for large scale customers across various industry verticals.

General Description

• Develop and execute strategies for implementing and managing CyberArk PAM solutions to meet the business needs of our clients.
• Accountable for the ongoing management activities and improve the activities related to the PAM systems particularly CyberArk, including installation, upgrade, and patching of the CyberArk application.
• Architect, design, and implement secure and scalable access management solutions using CyberArk.
• Provide technical leadership in the areas of Core Pas, EPM, CCP and AAM ensure alignment with best practices and security standards.
• Collaborate with clients to understand their specific requirements, translate them into technical solutions, and provide consultation.
• Evaluate existing systems and recommend improvements or migrations to CyberArk Core PAS, EPM, CCP and AAM where applicable.
• Stay up to date with the latest PAM, EPM, CCP and AAM features, security trends, and best practices to ensure clients' solutions are cutting-edge and secure.
• Collaborate with cross-functional teams, including developers, engineers, and project managers, to deliver successful CyberArk implementations.

Technical Requirements :

• Should have experience with Cyber-Ark Privileged Access Security (PAS) suite.
• Management / Administration of Privileged Access Management and Endpoint Privilege Manager tool.
• Strong knowledge of PAM CyberArk Core PAS Vault, Central Credential Provider, PSM and Application Access Manager architecture and implementation.
• Managing and maintaining the CyberArk PAM platform (EPM,Vault, PSM, PVWA, CPM, PSM for SSH, AD Bridge).
• Experience in design and integration of applications in CyberArk AAM.
• Experience in initiating, monitoring, and record privilege sessions in privileged session management, configure Endpoint privilege management.
• Maintains contact with vendors regarding security system updates, products, and maintenance agreements for Privileged Access Management tool.
• Experience in upgrading and patching of the servers.
• Reviews solutions of recommended products, applications, and infrastructure to uphold Customer's security measures as it relates to Identity and Access Management.
• Check and monitor logs / events for UNIX, Windows, and other user identity management platforms to provide views of misuse or malicious activities.
• Responsible for administration of privileged user accounts on Window / Linux using various CyberArk components.
• Integrating all platforms with CyberArk such as UNIX servers, Windows servers, Databases, and networking Devices.
• Conduct health check monitoring on all CyberArk severs to ensure consistent and stable availability of system to its end user.
• Creating and Managing Safes, platforms, and Owners.
• CPM policies management or redistribution.
• Implementing the Password Upload Utility.
• Auditing Accounts and work on various reports, user’s server login issues and user permission issues as per requirements.
• Knowledge of SQL, PLSQL, UNIX, Active Director, Windows etc.
• Advanced knowledge of windows / VMware administration.
• Advanced knowledge of Windows Cluster Server.
• In depth knowledge of CyberArk PACLI to automate tasks such as user and safety management.
• Experience using LDAP, Active Directory.
• Experience in Windows and Linux operating systems with PAM Solution
• Knowledge of virtual environments with experience in integrating ESX, ESX(i) hosts with the CyberArk solution.
• SIEM or ticketing systems (such as Rapid 7, SNOW) enterprise monitoring and alerting using SNMP.
• Understanding of SSH and Windows RDP.

Soft Skills

Excellent communication and presentation skills.

Strong problem-solving and critical thinking skills.

Exceptional project management and organizational abilities.

Team collaboration and leadership skills.

Client-focused approach with a commitment to delivering exceptional customer service.

Certifications (Good to have)

Possession of relevant CyberArk certifications like :

CyberArk Certified Trustee.

CyberArk Certified Defender.

CyberArk Certified Sentry

Educational Qualifications

University degree in IT or / and IT Security.

Bachelor’s Degree in Computer Science / IT or any relevant fields.