Sales Success Manager-Hybrid

Your Moneris Career - The Opportunity

You will be accountable for SMB e-commerce account revenue growth, account retention and client satisfaction for newly boarded customers with Moneris.

The primary role is client success management to grow and retain accounts with a growing book of business and acquire new customers working jointly with our sales teams.

In addition, you will do video selling and presenting new solutions to both existing and new prospect merchants. The role is within the Moneris National Sales Centre, inside sales channel, working alongside the Moneris Online sales team, website creation team, and other general and specialized sales teams.

With Moneris' digital strategy, you will also provide regular feedback to existing our teams, including marketing, product, sales, and project.

Location : You will be based in our Toronto office and will work in a Hybrid model.

Reporting Relationship : You will report to Manager, IB Solution Sales

Your Moneris Career - What you'll do

• Manage new e-commerce merchants that have on boarded within the first 30-60 days with the goal of driving customer retention, revenue growth and satisfaction achievement targets
• Create relationships with our e-commerce merchants with regular cadence using phone, email, virtual sessions, product demonstrations to advance the relationship and expand e-commerce solution adoption
• Provide internal sales demos to customers as a website / restaurant SME (Subject Matter Expert)
• Upsell and cross-sell to enhance client's solution to drive value-added solutions
• Grow revenues and seek opportunities to find new merchants through referral selling and campaign call outs
• Provide excellent customer experience and manage customer attrition
• Achieve CSAT (customer satisfaction score) targets
• Utilizing a consultative sales approach, consulting with clients, to ensure that they receive all applicable payment solutions for their business and uncover needs for our VAS solutions
• Develop business relationships with these SME clients to ensure a strong, long-standing relationship and ensure that regular account reviews are done with all of the key stakeholders
• Working with the RBC and BMO Partner teams and clients to drive e-commerce distribution
• Provide thought leadership for merchants and our teams (e.g. sales, marketing, product, project)

Your Moneris Career - What you bring

• Bachelor's degree in Business, Commerce, Marketing or a related field
• Equivalent work experience may be considered a substitution
• 2+ years of experience (e.g. SaaS sales, success management, digital marketing, e-commerce, website development, payments)
• Knowledge of sales reporting, tracking, and consultative selling process

Nice-to-have...

Industry knowledge to understand payments market and various business and pricing models

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
• RRSP matching & defined contribution pension plan
• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24 / 7 virtual health care, wellness events and a supportive workplace culture
• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com / careers

SALES-IND

Note : We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted.

At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.